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Stubhub Reviews

3.6 Rating 7,808 Reviews
B-
Happiness Grade
B-

Customer Service - Good

72.45%
Industry Average
After arriving at the stadium the seller had not released our tickets and Stubhub was unable to contact the seller. Customer service was able to find another seller with better seats. But we missed the opening show and kick off.
posted 1 day ago - Anonymous
This was my first time using Stubhub for parking. The process was easier than expected. Received my parking pass within minutes. Just wasn’t expecting a $22 fee. Otherwise, all was great and would use this service again for easy access parking.
posted 2 days ago - Jenal M
Service recovery when a fraudulent sale happened for Broadway tickets that I purchased.
posted 2 days ago - Deidre Fontenot
I did run into a small issue where I could only access my tickets on the day of the concert, but as soon as I connected with a customer service agent, they were incredibly courteous and resolved the issue within minutes.
posted 5 days ago - Arianna Tamayo
Quick delivery and exactly as advertised. Great service at a fair price.
posted 6 days ago - Anonymous
fantastic experince , service one of the best
posted 6 days ago - Anonymous
Their customer service is like no other! Cannot wait to use them again for the next big concert abroad! Bad Bunny CDMX 12/15/2025 Best ever experience ever! Thank you!
posted 1 week ago - Nettie C!
Bought Real Madrid tickets via Stubhub as could not get via the official website. Price was a bit high especially with the service fee but at least we secured a ticket. Mobile ticket was delivered 3 days before event and no issue for entry. Overall, once in a lifetime experience worth it.
posted 1 week ago - Alex L
Great service, great price. Tickets arrived 5 minutes after ordering. It was a very good show!!! Thanks very much
posted 1 week ago - Joe
Very easy to use. They have never let me down. Best ticket service on the web.
posted 1 week ago - Anonymous