Three Reviews

“ They don't want to refund my money because they said I did not contact them. ”

“ No apology was made or explanation given for why it wasn't delivered and no offer to refund the fee paid to specify Saturday delivery. ”

“ No apology was made or explanation given for why it wasn't delivered and no offer to refund the fee paid to specify Saturday delivery. ”

“ The agent told me that they would cancel the phone, refund my money, and investigate how this happened. ”

“ Finally, finally got it cancelled but no refund as they claimed to have no record of my earlier instruction. ”

“ After a very LONG live chat of well over 40 mins answering all this persons questions, many of which were things I had answered 5 times already, the guy said; "we can't refund or apply vouchers to accounts" WHAT?! They STOLE my balance and claimed they couldn't refund it! That isn't even it! By this point I am home now so won't be going outside for months (disabled). ”

“ After getting a refund, I was then sent to debt collection for the money they had just refunded me. ”

“ I had a mobile contract with them 2 years ago when it finished I went with someone else it took me 4 weeks to get rid of them and get my pac number from them after numerous telephone live chats I ended everything with them last week I checked my bank statements to find that they have still been taking taking my dd My fault should of check the statements I know anyway I called the bank to cancel and they gave me a refund of £349 tonight I get a email from Three saying that I owe them £349 and they are sending debt collectors to me as I haven’t paid my bill !!! Slightly strange as this is the first email I’ve had from them in two years !!! And a week after I’ve cancel my direct debit ???if anything they owe me money !! I’m shocked that it’s took 2 years to contact me if they think I owe them money and one email threatening debt collectors I’m in the middle of the battle with them and being passed from pillar to post and waiting in que after que trying to sorting this out two years after I cancelled my contract if you google it you find 100 of 3 customers all has similar experience with this shambles of a company there customer service is shocking they lie constantly I will advise how I get on I find all this so unsettling and upsetting and I’m not letting them get away with the way I’ve been treated I shall keep you posted !! But please please If your thinking of going with 3 mobile don’t like me you will end up regretting it years later ! Someone seriously needs to be held accountable for this company’s actions Round two !!! After putting I a formal complaint I finally got someone from Three who I thought had an ounce of common sense abs could help me !! Nope wrong again !!! She told me that I would have to pay a final bill !!!! For a phone I new nothing about after I questioned her she said it was just what she has to send and my final bill had been sorted by Three (am I supposed to be greatfull) !!!! And she would contact the debt company and get the debt cancelled thankgod for that I thought all sorted !!! Nope today I received a letter from the debt company chasing the debt !!! So I called them and after a phone conversation with them this debt is not going away And I need to pay it and then get the money back from Three 😂 if u can’t even get a sensible answer from them how you supposed to get £349 from them ive agreed to Pay just because I don’t want debt Coll at my door and the amount getting higher and never been in debt before it’s scary !! So to cap ive paid for a phone for 2 years that ive never had used or owned !! I cancelled the dd with the bank get my own money back and now I’m paying £349 to the local debt company for the same phone that ive still never had still never used and still no nothing about !! This is a joke I’m still in contact with Three complaints dept but you might as well email Father Christmas for all the lies and help they are so ive now gone to the omnibus as advised by the debt people cause they were very helpful and see if that helps don’t answer this review with get in touch we Three we will help you cause it’s absolute load of rubbish your seriously making me ill with all the worry and people need to be made aware of your horrific mobile phone company as it seems from reading all the other reviews it’s not just me I intend to write my review on every social network review platform I can find and report you to every platform I can !! 😡😡😡😡😡 ”

“ Absolute rip off! I bought the 5G broadband deal and Three asked my pay £150 deposit for the router which i thought was bit strange seeing that i have a contract with them for there mobile phone, Any how i paid the desposit, i received the router and it was complete rubbish no signal in any of the rooms in my property apart from the room the router was in so i decided to send the item back and ask for a refund. ”