Travelsphere Reviews

Name: Travelsphere
Address: Travelsphere, Compass House, Rockingham Road, Market Harborough, Leicestershire
Rating: 2.53

2.5 Rating 36 Reviews

28 %

of reviewers recommend Travelsphere

Company Reviews

Questions

Info

About Travelsphere:

Travelsphere offers unrivalled choice, with more than 300 escorted holidays available in more than 70 countries. Choose from favourites such as France, Italy and the US; take an unforgettable trip to China, India or Australia; or go off the beaten track to less-well-known but equally fantastic gems. Our brochures for 2012-13 include Great Sights of the World, Great Sights of Europe by Coach & Rail, Great Sights of Europe & the Middlle East and Cruise Collection, and all of the featured holidays are available on this website.

Phone:

0844 318 8132

Location:

Travelsphere, Compass House, Rockingham Road, Market Harborough
Leicestershire
LE16 7QD

Write Your review

Tell us how Travelsphere made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The itinerary was good except.... The itinerary was good all through except for the part involving San Jose`. It was a pity being in Costa Rica and not seeing the only town which was worth seeing. We were given time only to view the National Theatre, the Cathedral and the Gold Museum. There are numerous other sites to see in San Jose` which we were not given the time to view such as the Museo del Jade, Museo Nacional, Museo de Arte Costarricense, Insect Museum at the Universidad de Costa Rica, Museo de Arte y diseño and the Parque Zoológico Simón Bolivar. The main problem was the site of the Studio Hotel in Santa Ana. Although the hotel was nice including its amenities, this was not in San Jose` as promised in the brochure. This was in a different municipality of Santa Ana. If the hotel was in the centre of San Jose`, then in our free time especially on our last day we could have visited the city. Because we were out of centre the last day was completely wasted. Google shows you that the hotel was a 20 minutes drive from the centre, whilst in reality because of traffic, this was 60 to 90 minutes away. This was a great pity because it left us with a bad taste. I feel that we were sold one thing and given another. The Studio Hotel is situated in the anonymous municipality of Santa Ana whilst we should have been allocated a hotel in the city of San Jose`. There are numerous hotels which you could have put us in in San Jose` centre. As I said we were sold one thing and given another. Now about the Hotel in Monteverde. The program I purchased from you showed Jardines de Monteverde one kilometre away from the centre of Sant Elena. During the trip we found out that this was changed to the Hotel Burgi Lake view Lodge. First of all, I formally complain that as a minimum I should have been informed beforehand. Secondly, if ever I had a hopeless hotel, then it was this. The surroundings are beautiful, but it is in the middle of nowhere. So much so that we got stuck in the mud to get to it. It is full of steps to come out and into the rooms, and there are no amenities whatsoever. For a hotel in such a place it should have its own restaurant and its own bar as a minimum. There is nothing to do there in the evenings. The room was cold with only a tiny heater to warm the room with wind howling outside. It was too far away from the nearest town of Sant Elena. The supposedly safe in the room was a joke. A small wooden cupboard with a key lock that you can purchase from the nearest ironmonger for a pound or so. There was nowhere to take a walk, without using steps. Very bad choice of a hotel on your part.”

Helpful Report

Posted 4 months ago

“We had a great holiday with them last year. Booked agin this year and have been disgusted how we have been treated. They sent an e-mail early June to say we needle to pay the remainder of the money. As soon as the money had been transferred they cancelled our holiday (2 days later) . I'm sure they knew the holiday was not going ahead, we are having loads of trouble to get the money back, and they won't even answer emails properly, just send out a standard one. Will not use them again, DISGUSTED”

Helpful Report

Posted 3 years ago

“Just returned from Travelsphere’s Taste of Medieval Italy tour. Really disappointed. Stayed in Lido degli Estensi Hotel Plaza. Hotel was very dated and as was the whole resort which was only open for the first day of our holiday. Apparently 14th September is the end of season which is not mentioned in the brochure. Nothing to do in the resort at night, beach deserted, all sun beds were put away even though weather was good. Also the resort is overrun with mosquitos this time of year and we were badly bitten, particularly in the hotels restaurant as the windows were left open, you could see them buzzing around. Food in the hotel was very disappointing, you had to choose from a menu the day before which was sometimes very limited. Often food arrived over cooked or cold and not a lot of choice. We chose the excursion package which sounded interesting only to find ourselves having to get up at 6.30 every morning as everywhere was at least a 2 hour drive from the hotel. On arrival the tours were long and in depth, it felt very specialised, not what we were expecting. By the time the tours were over and we were given free time to explore, everything had closed for siesta, only opening as we were on our long journey home. Each excursion was described as moderate walking, we in fact covered at least 5 miles a day on these tours, is that classed as moderate. This holiday was quite expensive and I feel the description in the brochure was misleading. If I had known we were travelling out of season and the amount of time we would be spending travelling on a coach up and down the same road every day, we would have chosen something else. I have just had a conversation with James a Customer Care Executive with Travelsphere who stated they would not be using this hotel or resort next year due to the excessive travelling. He was very dismissive of my concerns, felt I had no reason for complaint and was quite unhelpful. I have travelled with Travelsphere on numerous occasions over the years, this is the first time I have had reason to complain and feel they were not very helpful at all. If this is how they treat their regular customers, I will not trust them again. Very disappointed.”

Helpful Report

Posted 4 years ago

“Using London City airport was very convenient for me. The tour covered an area of Spain I wanted to see. The coach driver was good although he didn’t help anyone down from the coach as I’ve experienced with other drivers. The hotels were listed as 4* but the food was below par. I think they serve a different menu for tour groups depending on how much the company is prepared to pay. We seemed to be served in the basement which didn’t add much charm to the very average food.”

Helpful Report

Posted 5 years ago

“Having used Travelsphere twice there's one consistent complaint, far too regimented, lots of rushing, early (before 6:30am) starts. People are herded like cattle!”

Helpful Report

Posted 5 years ago

“we have just got back from america doing the glorious west, it went from bad to very bad. it started when we arrived our tour guide julie met us at the airport and she kept us waiting for ages for more people that never turned up. we then met then coach driver who never smiled the whole two weeks. when we went out in the coach the guide never spoke to us, infact she was seen watching americas got talent by another guest and was over heard saying to the coach driver that she wasent interested when he was telling her about some things that we was passing, she did put a dvd on once about a cult because she wanted to see it, when we had rest breaks it was never anywhere very interesting but it always had to have a burger place, not everyone likes burgers. the day before we came home she became very friendly, i wonder why, by now most of us had enough of her, the day of the flight home, tobias the coach driver took us to the wrong terminal at the airport, when he was told by a guest, his reply was well i will have to go round again and if we are late we are late, as for julie she couldnt even be bothered to say good bye to some of us. This holiday has not put me of travelsphere, as last year we did the deep south and stephen from liverpool was our guide he was smashing so was the coach driver and a couple of years ago we did italy were aideen was our guide again both her and the coach driver was really good,”

Helpful Report

Posted 6 years ago

“I just submitted my review of my tour of best of the west,it was purely honest why has it not been seen for the public.? to read or do you only publish ,good reviews.? I Lodged a complaint to the company when a very expensive holiday was ruined by this guide. being sorry is not good enough.”

Helpful Report

Posted 7 years ago

“We had just got on the coach, after a long flight, when the tour manager said we had to pay 65 dollars to her and 40 dollars, to the driver at the end of the tour ,for their tips, there was 32 of us that's a lot of dollars , on woman had her 3 adult children ,she couldn't afford to pay this 420 dollars one retired man said the same as did several others, one young couple rang her father in uk to complain,and to say they would not be paying over 200 dollars, this guide Liz Moran on best of the west was, rude ,obnoxious,uninterested in the group, I asked how many miles to a tour her abrupt reply was I don't do miles,another day after a tour that was included but myself and a few others did not want to continue on to an optional tour , I said do we go back to the hotel ,by ourselves her reply, if your not coming on this tour,your on your own ,make your own way back, I'm not responsible for you,people were constantly being reprimanded for being, a few minutes late, one elderly man with mobility problem and a lady ,with multiple sclerosis, several people said this guide spoilt our holiday, she put our names on seats going out for trips we were not able to choose, she gave us a print off she typed up, to say use soap when you wash your hands,several people intend to complain.she spent more time on the coach playing with her phone, she had no interest in us .”

Helpful Report

Posted 7 years ago

Travelsphere is rated 2.5 based on 36 reviews