Tredz Reviews

“ They wouldn’t cover it as a warranty!! Moreover I accepted to pay the part and guess what? They reply saying it will take 2 months to be delivered!!! They won’t even take the bike back and get me a refund. ”

“ which I refused amd asked them to refund. ”

“ I was rejected a refund because they did not receive the item back. ”

“ Brought security light Order #47800] (29th December 2022) does not work will not hold solar power. Sent email for refund beginning January still awaiting answer ”

“ Bought some items with 2 separate orders, both did not showed up. Tredz wouldn’t refund me until TNT find my packages. Tredz should refund me and deal with TNT with themselves not the customer have to find out where is the packages are. First and the last time will buy from them. I would suggest not to come near to their website! ”

“ WORST company to deal with ever! I bought a bike worth £3695.00 and it arrived with some tools and battery pack missing which costs around £600 to replace. I have been calling them again and again every day for an update this week and each time i get told it is being escalated and they do nothing. Last supervisor bascially said we packed the item so it is not their problem. Mechanic checklist is also wrongly done - simply ticked lots of boxes but it is clear they have not done most of those checks, someone in Tredz or courier company TNT have done something wrong leaving me with a bike i cannot use until i shell out another £600 from my pocket, nevermind the stress and discomfort i am going through calling them and explaining the whole thing over and over again every day! I asked for full refund and they said we cannot refund because you dont have all the parts, wow! Will NEVER USE THEM AGAIN EVER! ”

“ Wasteful postage of an order I tried to cancel. They claim they can’t find it in the warehouse. Won’t refund money either! ”

“ Intentionally Mis Sold Bike - Unfortunately, it appears that Tredz have mis sold me the incorrect bike which I have paid for and they have refused to acknowledge, refund or provide a further option of a bike exchange for the correct bike to remedy their mistake. ”

“ Once they received the bike I got a message to say it was being inspected & once done had a phone call of one the warranty team which I believe he was named Owin saying that the bike had damage on it and that due to it being used I would only receive 85% of my refund so I stated that I hadn’t used the bike for longer then an hour and I hadn’t caused this damage, to be told I’ll have to foot the 15%. ”

“ I ordered a dry robe and didn't fit so returned it for a refund and after 10 days of waiting still no funds back to me, appalling appalling appalling don't use this site customer service is horrendous and still awaiting refund. Never use again that's for sure... ”