Truprint Reviews

Name: Truprint
Address: Brunel Road, Newton Abbot, Devon
Rating: 2.40

2.4 Rating 15 Reviews

33 %

of reviewers recommend Truprint

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Metrics

2.4

Based on 15 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01626 322007

Email:

digital.service@truprint.co.uk

Location:

Brunel Road, Newton Abbot
Devon
TQ12 4UH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Support let down big time on colour of blanket ordered. It first came in the colour I wanted but the photos were too dark. They then re did it but this time the photos were better but the blanket had gone darker and not at all like the original which was apparently an "off" colour. I suggested this may be an issue to not only myself but to others and maybe numbering or naming the colours might be a good idea. I was left with not one but two blankets which were not good enough to give as xmas presents as the good photo one came in a green and not the turquoise as originally ordered. Very disappointed with the help I got and will not bet using them again.”

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Posted 5 years ago

“Truprint has gone down in my estimation. Selling premier calendars that aren't premier but standard I am disappointed with my purchase. I feel misled. Also your website is not professional as it used to be. Slow. And saved dates completely muddled and wrong.”

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Posted 6 years ago

“Utterly appalling! Truprint loves to screw their customers! I dealt with Nathan at the customer services "hell desk". They have a tiny little triangle on the website, which if you notice it, and focus your cursor on it, and click on it - you'll find out the resolution is too small for the size you're trying to print. Sneaky b*stards.”

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Posted 6 years ago

“Have used them for years but they have become greedy and non helpful. I ordered £20 worth of photos to make up some multi picture frames and they came smaller than the stated sizes. They therefore don't fit standard frames. I phoned them explaining this and was told to send proof via email. When I did they said it is acceptable for the photos to be 5mm smaller than specified size, I should have read the small print. They had no intention of replacing them so I've binned the lot and ordered elsewhere! AVOID!!!!!”

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Posted 6 years ago

“Where do I start! Iove doing photo books and try different companies testing them out looking for the best ones to use on a regular basis and thought I would give trueprint a try. Initially I was impressed with the choice of backgrounds,embellishments and borders etc that others don't have but then it kept freezing, dropping out all the time, being as if in slow motion and then the dreaded delay. You move a picture then a few seconds later it moves! By this time I had contacted customer services and told them what was happening and was surprised at the lack of professionalism. Usually if there has been a problem the IT team get back to you with explanation and plan of action but not here. I managed to complete it (after tears of frustration and regular contact through customer services). This was the second photo book I had done in close succession at around £50 each and the second one I had scanned and downloaded into the book old family photos dating back to 1920's all this took time and effort compiling,on top of it crashing all the time. I then reviewed the book checking all was in place and I was happy and with relief sent it off. It arrived BUT with a main photo 3/4 off the page! I took a photo of the page and attached to an email. They said problem with their printing machine and they would send out another book but check it was in place. I did and it was. I get the 2nd book.......same picture exactly 3/4 off the page AGAIN!!!!!!! I emailed again and told them that the second book same photo was off the page exactly the same as the first and that I was not happy with the out come and felt I should be given a full refund . They replied, you have to send both books back before we will refund! I said I'm not sending back after all the hard work and stress pluse the old photos are in it and I can't go through all that again AND it was their fault NOT mine. Twice the books had gone through quality control and error missed. They still insisted on return of books so I said no but I won't be using Truprint again I will take my business else where. I wanted to let you guys know so you don't go through the hell I went through and non existent customer care. Please, go else where there are other very good ones, but I would steer clear of true print.”

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Posted 7 years ago

“My parcel hasn't turned up for weeks, they don't know where it is and will do literally nothing to fix the situation. When I chased them I was told to go to the local sorting office because apparently sometimes they don't leave cards to notify that they have tried to deliver a parcel. I have lived in my house for years and never has that happened but went to the sorting office anyway. No record of any parcel coming for my address during the timeframes. Truprint could not care less. Won't reimburse, won't make the order and send again. 0 solutions, 0 effort. Apparently I am welcome to wait 28 days for the parcel to be returned to them (why would that happen? the address I provided them was the right one) and if it does then they will send it to me again. Disgraceful attitude to customers. Apparently if I wanted better service I should have paid for a tracked delivery. Perhaps if someone had told me they didn't care less about the delivery I may have done!”

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Posted 7 years ago

“Very bad customer service, I'd paid for 300 photos and only received 100. AVOID VERY UNPROFESSIONAL. Vey patronising staff. AVOID AVOID AVOID.”

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Posted 7 years ago

“Very poor. Use another company! Have tried to use the app number of times and never works and is very slow! Won't be using them again! Save yourself some time and go elsewhere.”

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Posted 8 years ago

Truprint is rated 2.4 based on 15 reviews