“Being locked out of an account because of a security issue is stressful, especially when you’re not sure what caused it or how long recovery will take. Barbara Hunt made a difficult situation much easier by taking the time to investigate the issue properly and explain what needed to be done. She kept me informed throughout the process, answered my questions without rushing me, and made sure I understood the security steps involved. I never felt like I was being passed from one person to another. Her professionalism and attention to detail gave me confidence that the situation was being handled responsibly.”
