Yoox Reviews

“ I wasted two days waiting for my package after receiving notifications that it would be delivered, only to find out that Yoox had not completed the delivery documents properly. ”

“ Very poor customer service and they are breaking the law. This company is keeping part of my money spent on the delivery fees when they are the ones who made a mistake sending me a completely wrong shoe size (38 instead of 36). Under the UK law, I am entitled to a full refund if the item delivered is not as described. Embarrassing. ”

“ We will put our best effort to avoid attempting a delivery I tried to cancel 4 different times through email, their website social media and PayPal. ”

“ So the 2-6 days delivery time is actually 7 + 6-8 business days - meaning that instead of about a week I might be looking at 3 weeks. ”

“ I was disappointed to discover that I had paid for home delivery and the parcel was without warning delivered to a collection point. ”

“ I have ordered some shoes from Yoox and after waiting weeks to get them, delivery service had left them in the hallway instead at my doors (even though I left clear address with apartment number to Yoox) so the item got stolen. ”

“ My last order was placed January 6. In three month, no delivery and no refund, just empty talk from what they call “customer service”. Total disappointment. ”

“ Paid £9 for a home delivery, never recived it , my parcel end up somwhere in collection UPS point miles away. ”

“ I get then told I need to supply the delivery guy with 3 copies of the form!! Ffs…. ”

“ , returned the items and never get a refund, i decided to use cash on delivery for next purchased items it went alright. ”