Yoox Reviews

“ Then when I contacted customer service they still said I was in the wrong and I had ordered the size they sent this has cost me £18 uk pounds for their mistake I’m out of pocket because of this and their mistake. ”

“ Very poor customer service and they are breaking the law. This company is keeping part of my money spent on the delivery fees when they are the ones who made a mistake sending me a completely wrong shoe size (38 instead of 36). Under the UK law, I am entitled to a full refund if the item delivered is not as described. Embarrassing. ”

“ The selection of clothing is not as good as before, and the customer service has declined significantly. ”

“ Sizes inconsistent, false descriptions, final sales, items are missing in packages, but they charge you for them, rude customer service. ”

“ How could something like that even be shipped?! Customer service only replied to my emails once, saying they needed time to sort it out. ”

“ at customer service chat they close the conversation badly and they didnt gave me an clear answer at 12 mails that i sent it. ”

“ I’ve had multiple terrible experiences with them, and their customer service is just as bad as their quality control. ”

“ Terrible terrible service Recived the wrong size and no return lae now struggling to return the item but Can not Very bad customer service ”

“ Very poor customer service product returned and no refund 3 month later ”

“ Worst Site ever, shipment don't arrive, and they give you hard time with the refund (Until this day have not received my refund), and last but not least worst customer service ”