Zooplus Reviews

“ Very disappointing service from Zooplus. ”

“ Awful service! Package never arrived and they don’t want to give me a refund. I’m still questioning if they are a scam company or an actual real entity. ”

“ DISASTROUS CLIENT SERVICE. ”

“ Hello, just a word about the cursomer service: as usual with those companies as long as everything goes right, then no problem but as soon as you need the customer service, you discover the incompetence and lying ways of trying to screw you, and no one cares ! I got a tree for my cat and it was under warranty when a problem arose with it. ”

“ Poor customer service, parcel still missing, no refund or replacement, I am now going through the bank for a refund. ”

“ Very disappointed in this companies customer service! Even though it was my error initially they did very little to rectify situation! I sent wrong package back to company for refund but on speaking to customer services they said I was unlikely to get my package returned dispite the system saying it had just arrived at warehouse! On speaking to a supervisor she said it had most probably been sent to a charity! What is the point in gaining a receipt and having barcodes on packages if they can’t track where package has gone I would not recommend this company and will not be using them in the future 😡 ”

“ Very poor delivery service. I waited 2 weeks for my first order and so far 11 days for my second order. Customer sevices very friendLy but useless. They were to chase the delivery service twice but never got back to me with update...I will never use again. ”

“ 2020 I received incomplete order of rotten Felix cat meat with the same batch number as the rotten Felix meat that I rejected in 2018. I was not refunded of the VAT/delivery/service charge on the items that never arrived or the reject contaminated meat. This was a considerable amount of money. As I had placed an order over £100. This company used to have good service, but now its questionable. Delivery has never been reliable. ”

“ If customer service were a joke, Zoo Plus would take the stage. ”

“ disgusting service in Zooplus Sweden. ”