“After falling victim to an online scam, I was desperate to recover my money and started searching for reputable services.
I found RANGEPRO.ORG, and I’m so glad I did. From the moment I contacted them, they made the entire process feel manageable.
Their team was highly responsive, explaining every detail of the recovery process in simple terms.
They didn’t pressure me into making any decisions but offered clear guidance on what to expect. The consultation was free, and I didn’t feel rushed or misled in any way.
RANGEPRO.ORG followed through on every promise, and within a few weeks, I was able to recover a significant amount of my lost funds.””
“The engineer was fine. Competent, punctual, clear.
The sales team however, was not up to scratch:
* the price of the required spare part was quoted 30% more expensive than direct from the Bosch website
* when I pointed out the difference, they said it's because we get you next day delivery and bring it to your door
* I said that Bosch includes next day delivery for free anyway
* So they said you can order yourself, fine, and gave me a part number
* Sure enough, I got the part the next day. When I called to book the installation, the lady who spoke to me was very rude, from the time she answered the phone she was literally shouting at me, s if I'd gravely offended her. I booked the visit anyway
* She calls back 2 minutes later to say the appointment would be £50+VAT. I said I was quoted £35+VAT initially. She said because you ordered the part yourself, it will be £50. I said I was never told this, I was told you can order the part yourself it's the same. She went on to shout at me for 5 minutes then said she would call her colleague who spoke to me at the time to investigate.
* I was not called back but the next day the engineer came on time, and fixed the dishwasher. However they asked for £50 again. I spoke to another sales person on the phone, who was more amenable, admitted their mistake and we settled for £40
* The person was also surprised I wasn’t sent a confirmation email with the prices and booking at any point in the process
The truth is they tried to overcharge me twice: for the spare part and for the subsequent visit. It's a shame because aside from that the service was fine. If you use their service, make sure you get everything in writing”
