AbeBooks Reviews

“ For example: Mention the implementation our new inventory management system, our automated inventory checks and our improved quality control, that will enhance quality of service and seller performance. ”

“ Their shipping service said it was out for delivery with my local post office. ”

“ No customer service telephone number, only a maze of a website to try to navigate. ”

“ AbeBooks customer service has been atrocious with them making no substantive effort to fix their problem. ”

“ Tried to cancel a sale even before it had shipped and they wouldn’t allow it. Why bother with such bad service with better companies out there for better prices. ”

“ I contacted customer service and they said they would send a replacement new book. ”

“ PLEASE DO NOT USE AbeBooks: Our family is begging you - please learn from our horrible experience with AbeBooks. As we took a financial loss, hopefully sharing this note will help other families avoid a similar experience. The book was never delivered! The customer service does not monitor the designated "contact us" email box, no responses, no follow-up, nothing. We hope this helps. God Bless. ”

“ A waste of money. I recently ordered a book from AbeBooks. The book was scheduled to arrive on July 26th. It has been a month since ordering the book and I have yet to receive it. The tracking for the book has disappeared and I can not contact the bookseller or USPS about where the book is. I will not be using this service again or recommending it to others. Don't waste your time. ”

“ After I ordered a hardcover book in good condition, AbeBooks’ partner delivered a softcover book in poor condition — see photo. After I demanded a refund or other resolution, they took days to get back with me. They then required that I drive to a post office to mail this nearly worthless book back to them. They provide no pre-paid postage. And there is no person you can call or email that I can find to resolve the situation. Terrible after-sale service! ”

“ I returned it, the German seller wrote to me that the Custom office hold my book and he has no car to pick it up and returned my book to me again!!! He keeps my money!!! And AbeBooks customer service bounce my inquire. ”