Accepta Ltd Reviews

Name: Accepta Ltd
Address: Unit 15, Tarran Road Tarran Trading Estate, Moreton
Rating: 4.16

4.2 Rating 19 Reviews

79 %

of reviewers recommend Accepta Ltd

Company Reviews

Questions

Metrics

4.2

Based on 19 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0161 877 2334

Email:

info@accepta.com

Location:

Unit 15, Tarran Road Tarran Trading Estate
Moreton
CH46 4TU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only used Accepta products for a short time, they do appear to be doing what it says on the label. The company was very helpful in answering my questions.”

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Posted 5 years ago

“Product working well”

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Posted 6 years ago

“We have used Accepta for many years now and they always endeavour to deliver chemicals as fast as possible. For this reason, I have no reservations in recommending them.”

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Posted 6 years ago

“Once they had the results they were very happy to discuss them with me. I spoke in depth to the lab and they answered all my questions then followed it up with an email. Pretty good service!”

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Posted 6 years ago

“Good service, quick Delivery”

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Posted 6 years ago

“good service”

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Posted 6 years ago

“The Accepta website is user friendly and very easy to use. I was quickly able to find the product I wanted to purchase! The basket and checkout pages are very clearly laid out, the payment options are great also making the ordering process very slick. Very happy with you service in general too! 5*.”

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Posted 6 years ago

“Found it difficult to contact Accepta via phone to place a small order - I then placed the order via your web site on 16/08/18 - Goods arrived on - Good Service”

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Posted 6 years ago

Hi Terry Thank you for ordering online, we designed this to be simple and convinient. Sickness and holidays did leave the phones short staffed the last few weeks so appologies. I can see your order was actually dispatched early and delivered on the 23rd with a signature. Please check this and ammend your review. Regards Ben - Marketing Manager

Posted 6 years ago

“after an initial misunderstanding of our requirements things were quickly put right and a good result was achieved .Thank you”

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Posted 6 years ago

“Really impressed with the service that we received. Great system and customer service was spot on. Will definitely use this company again”

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Posted 6 years ago

“You have been able to supply the chemicals I needed.”

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Posted 6 years ago

“Accepta Ltd response time always makes me happy.”

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Posted 6 years ago

“Accepta is a one stop shop for various water / chemical related solutions for different industries, more so their response time to inquiries are very prompt.”

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Posted 6 years ago

Thanks for your review Franklin, I'm pleased we have been able to exceed your expectations.

Posted 6 years ago

“Collection process could be better”

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Posted 6 years ago

Thank you for the review Alan, I will look into how we can improve the collection process so it is better streamlined in the future.

Posted 6 years ago

“reliable and quality water treatment chemical supplier”

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Posted 6 years ago

“everything ok”

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Posted 6 years ago

“Nobody answers the phones! I called every day at different times. No customer service. Avoid at all cost!”

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Posted 6 years ago

Our apologies you have had a poor experience, we have been relocating office and factory and this has meant teething issues the last few weeks. We will be increasing the number of people in the company who take incoming calls to cover busy periods.

Posted 6 years ago

“When Debbie left in 2017 the service went down hill and orders were missed and delays were occurring. It was also very difficult to get through on the phone. I think it's got better but we don't get email order acknowledgements any more. We haven't had any recent problems with orders being missed or delays, therefore as before I think service has got better.”

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Posted 6 years ago

Thanks for your review Liz Our apologies for not providing the service you are used to, we will ensure communication is fast and efficient from now on. Regards Ben

Posted 6 years ago

“Excellent customer care and knowledge of the test equipment and chemicals industry is second to none. We purchase all our testing equipment through Accepta and we are always suitably impressed with the speed of delivery. Great company to deal with, largely down to the helpful and friendly staff, but also the competitive prices.”

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Posted 6 years ago

Accepta Ltd is rated 4.2 based on 19 reviews