“Painfully slow in dispatching orders. I received an email to say my order was received but I contacted them by telephone 2 weeks after placing the order because they didn't respond to any emails/socials. Nathan who picked up the phone just said "oh yeah that wasn't sent, apologies, i'll send that today" another week goes by with no dispatch confirmation so I called back, to be told it was sent. 2 more weeks go by still no sign of my order and then i'm told a replacement was sent. So yet another week goes by and I still haven't received my order so I just requested a refund. Absolutely dreadful service from a reputable label. I'll never order from Acid Jazz again.”
“I didn’t receive an order back in September 2023. Contacted them on many occasions by email and DM without a reply to resolve the issue. Still trying to contact them as they do not supply a telephone number.”
“Dreadfully slow dispatch and delivery then didn't respond to a returns request. Raised a dispute and received an address returned item but still no refund so raised another dispute and eventually received a refund from payment provider. Will purchase elsewhere in future.”