Acura Systems Reviews

Name: Acura Systems
Address: Greenhill HouseWatford Business ParkWD18 8JA, wATFORD
Rating: 4.64

4.6 Rating 142 Reviews

92 %

of reviewers recommend Acura Systems

Company Reviews

Questions

Metrics

4.6

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01923 606468

Email:

sales@acurasystems.co.uk

Location:

Greenhill HouseWatford Business ParkWD18 8JA
wATFORD
WD18 8JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a rip off, They owe me money. There is no way of reaching them. They are also ripping there customers off”

Helpful Report

Posted 4 years ago

“The before sales lip service was 5 star promised us a system we could view from our phones the service has been off line and had several visits from the company to try to get this working and would not rate the system or company”

Helpful Report

Posted 5 years ago

“Really not happy with either the product or the service. I was misold the product by Acura System and as a result I had to pay extra for items on 4 different occasions. I had many arguments about what had been agreed, I was sent the incorrect products numerous times. It was months before I actually had what was required and even then it was different to what was discussed at the beginning. The service was hit and miss, one time they are friendly and approachable, then most other times they can be argumentative and palm you off with poor excuses as well as say that they will call back and didnt. To this day one year later my system still does not work properly. 1. The picture quality on this so called 4k system is poor, it looks worse than a 1080p camera. 2. The DVR keeps switching off then loses the picture. 3. 50% of the time I can't even connect to the cameras and therefore cannot even see a picture. I have abbreviated the whole story because I just don't want to waste any more time on it, put bluntly, both the service and the product are well below acceptable. Now I am looking at an entirely new system because this one just is not fit for purpose.”

Helpful Report

Posted 5 years ago

Hello Shakeel, We are sorry to hear you feel this way. Our dedicated team are on hand with whatever queries you have in order to rectify any issues you may be dealing with. We feel you may have not received the Acura experience that others know and love and we would love to help you with your query.

Posted 5 years ago

“Customer service Awful, Product Awful, Extremely Long Wait for call...overall in a whole business is awful”

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Posted 5 years ago

Hello, we are sorry to hear you feel this way! Please call our customer experience team so we can get you the relevant support.

Posted 5 years ago

“Hi haven't got items have been lost but have been given a number to call yodel myself still waiting so not very happy payout a lot of money and all you get is a number to call yodel myself thanks for all the stress I need it.”

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Posted 7 years ago

“The wrong item was dispatched. I had to wait for a refund.”

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Posted 7 years ago

We are sorry to hear this, We hope your order is now resolved :)

Posted 7 years ago

Acura Systems is rated 4.6 based on 142 reviews