Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,944 Reviews

95 %

of reviewers recommend Addison Ross

4.8

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really lovely frames and simple photo upload service = hassle free shopping. my thanks.”

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Posted 2 years ago

“Very poor customer service. Impossible to contact them, they don’t answer their phone. Very reluctant to buy on line from them again.”

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Posted 2 years ago

Hi Carol, We are very sorry to hear that you had a bad experience with our customer service team. Unfortunately, the team has been snowed under with Black Friday orders so it has taken slightly longer to get back to enquiries, but we would love to rectify this situation for you. We will contact you directly now. Kind regards, Addison Ross Team

Posted 2 years ago

“Beautiful piece”

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Posted 2 years ago

“Ordered two frames with free picture service included. Order process was easy, parcel arrived in no time (Switzerland), frames and picture quality impeccable. Will definitely order again!”

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Posted 2 years ago

“Gorgeous gifts”

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Posted 2 years ago

“Fabulous enamel frames, great back office support, fast delivery 👏👏👏. Excellent overall”

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Posted 2 years ago

“Hi Glass in picture frame was completed shattered, parcel had been opened and was not delivered to door, but taken to local outlet, despite someone being in (we have ring cameras). I don't blame Addison Ross for this but DPD delivery who clearly had opened to see if parcel was high value.”

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Posted 2 years ago

Hi Matt, We are very sorry to hear that your picture frame arrived shattered, and the parcel was opened. We will speak to DPD about this to find out what happened on their side. We will contact you directly to sort out a replacement of the damaged product. Kind regards, Sophie

Posted 2 years ago

“Love Square clock, but would prefer BLACK HANDS so more visible with poor sight”

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Posted 2 years ago

“I have bought these for my daughter, they look lovely, she actually put them on her Christmas list, how times change”

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Posted 2 years ago

“Very prompt turnaround of my order. The frames and photos are superb. Delighted with my purshases”

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Posted 2 years ago

“Addison Ross are brilliant. When I messaged to say my beautiful pepper grinder was not working, without any questions they posted me a new one. I love my bright green pepper grinder, I couldn’t recommend them highly enough. Thank you”

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Posted 2 years ago

“The product is excellent and just as described. Very pleased. Delivery wasn't so great. Driver lobbed the package either over or through the seven-foot high security gate, ignoring the button marked for number 3 AND the one marked TRADE which would have released the gate. Fortunately, the package was so well and so securely wrapped that only the outer part of the package was 'bruised' and the contents remained in perfect condition.”

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Posted 2 years ago

“Lovely item, beautifully presented!”

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Posted 2 years ago

“Excellent quality products and a first class service. Cath even printed a colour photo in black and white to ensure a multi apperture frame looked right! I will definitely use Addison Ross again.”

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Posted 2 years ago

“Superb quality and elegant style that is hard to find nowadays - congratulations”

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Posted 2 years ago

“Excellent service and the frames are good value and very pleasing and make a change from the usual silver frame”

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Posted 2 years ago

“Excellent service. I cannot fault Addison Ross.”

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Posted 2 years ago

“So pleased with our picture frame. We got a gorgeous card for our 50th Wedding Anniversary and wanted it framed. The website was easy to navigate and the frame arrived promptly and extremely well packaged. Will not hesitate to recommend you and will definitely order again. 5 Stars.”

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Posted 2 years ago

“I love all the items I have purchased which there is a lot”

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Posted 2 years ago

“Seamless website. The Enamel Frame with an added photo arrived promptly in Australia. Beautifully made and perfectly packaged. I couldn't be happier. Thank you for making it so incredibly easy. I'll be ordering again.”

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Posted 2 years ago

Addison Ross is rated 4.8 based on 2,944 reviews