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Addison Ross Reviews

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

Company Reviews

Product Reviews

4.8

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Madeleine Brindle

Addison Ross 5 star review on 28th January 2023

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 26th November 2022

Lesley Hutcheson

Addison Ross 5 star review on 13th November 2022

Addison Ross 5 star review on 27th October 2022

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw some of your frames in a shop in Hampshire. I bought three. I liked them so much I have just ordered some more. They are very good quality for a good price and you have a really nice selection of styles and colours. They were delivered when promised, so I have no complaints thank you.”

Helpful Report

Posted 3 years ago

“Easy to use website, lovely quality products.”

Helpful Report

Posted 3 years ago

“I am absolutely delighted with my 9 photo frame. Delivery 4 days from ordering. Great quality and presentation box for friends wedding memories.”

Addison Ross 5 star review on 7th December 2022

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“I bought a silent alarm clock and photo frame as a gift for my mums birthday in February . Unbeknownst to me the clock started to lose time and stop altogether every few days . My mum didn’t tell me at the time as it was a gift and she felt bad about it . Eventually when the clock stopped altogether she finally told me . I contacted Addison Ross on Friday last week by email to advise the problem. I received an email the same evening saying they would replace the item and I received a new clock on Tuesday . In my book that’s fantastic customer service ! My mum is so happy she can use her birthday gift again . I will definitely buy from Addison Ross again . It’s not often nowadays you get such great service . Well done 👏”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“Brilliant product, brilliant service”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“I was looking for a beautiful frame as a Christmas gift, it had to be solid, pretty, something that would last but also give a ‘wow factor’. The fact that I could add a photo so it’s ready to go, was a perfect touch. The frame is exactly what I was looking for, I have definitely found my ‘go to’ frame shop! Thank you”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“Just received my salt and pepper mills and they are divine. They arrived timely and so beautifully packaged. Gorgeous colours and great quality, and the extra S & P tops are a brilliant addition.”

Addison Ross 5 star review on 7th December 2022

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“Very good workmanship, reasonable prices for the size and quality. Huge selection. When we need photo frames, Addison Ross is our go-to. Delivery to Singapore was super-quick. Ordered on Thursday, received on Monday. I was kept posted on the delivery logistics throughout the process. Highly recommended.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“Orange Croc Box With Silver is excellent quality, and excellent service would highly recommend.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“Beautiful frame and great service would highly recommend many thanks.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, we really appreciate them and hope you come back to us soon! Kind Regards, The Addison Ross Team

Posted 3 years ago

“What a pleasure it is to deal with a company that displays professionalism produces beautiful, well-made products, packages its goods perfectly and delivers on time. Great communication too.”

Helpful Report

Posted 3 years ago

“Lovely gift. Very nicely presented. I like the idea of uploading a photo. Fast service.”

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Posted 3 years ago

“Beautiful frame and excellent service.”

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Posted 3 years ago

“Although the delivery was delayed by "unspecified problems" at their courier when I complained about this to Addison Ross they responded with both an apology and an explanation within minutes and it was all sorted. Very polite and efficient customer service made up for any delays and I was very impressed with their speedy resolution.”

Helpful Report

Posted 3 years ago

Dear Frank, Thank you for your review and our deepest apologies for the delay. We received notification from our domestic courier (DPD), that they had received an uplift in volume that was compounded by the Royal Mail strikes, which resulted in e-commerce platforms switching to them at an unprecedented rate. We are working closely with our couriers to make sure all of our customers receive their orders, and we apologies that the shipping time on your order does not reflect this. Should you have any other concerns please reach out to us at sales@addison-ross.com. Kind Regards, Harry

Posted 3 years ago

“Love this company! Beautiful products and service is second to none!”

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Posted 3 years ago

“Loved all the enamel frames I have bought and especially with the options of adding a photo.”

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Posted 3 years ago

“Fabulous range -great quality and speedy delivery - love the option of a photo in a fesme”

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Posted 3 years ago

“First time I have purchased from Addison Ross, I found the whole process easy from placing the order to receiving it. Will be using them again.”

Helpful Report

Posted 3 years ago

“Excellent service and wonderful products, having bought 2 items, I am now looking to purchase few more items. Colours are vibrant and cheerful to bright up a room”

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Posted 3 years ago

“Love the Sophie Paterson photo frame. Fantastic service too- it was delivered - along with requested photo in only a few days.”

Helpful Report

Posted 3 years ago

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Addison Ross is rated 4.8 based on 2,941 reviews