“I am really shocked by the sudden change of Aegean Airline's customer service&support, as it had been for years one of the best companies in the domain of airflights in Greece(me and my family have been using this company for years in our internal and international flights)
All of a sudden (maybe due to Covid situation and big damage in its financial status?), Aegean Airlines has been starting cancelling international flights one after another. It is true that some of these flights have been noticed to have low number of passengers, but it is not reliable for a company to cancel everything that it doesnt fits its budget expectancies.
Furthermore, it avoids compensation to customers over these cancelled flights, giving only credit voucher as a type of refund, which in some cases is not even given as well....Specially in case that the tickets were bought from traders with which Aegean collaborates in order to sell its tickets(external partners as it is called, from internet sites etc)- with the excuse of 3rd party inteference. It is many air companies that use this excuse when it is time for compensation(that the tickets were bought from "another" and not from the company itself), however it is the air companies themselves that collaborate with those traders and have the final responsibility over the cancelled flights (after all,if they wanted, they could stop collaborating with untrustworthy traders, but it seems inconvenient for their profit, so it is easier for them to renounce of any responsibility and just wrong the customer)
I have personal experience from bussinesses as I belong in this domain(not air companies, other domain) and these are the signs which reveal that a company is near its bankruptcy, trying in the last stages before it to gather as much money as possible, without caring for any injustice to customers, complaints and specially no refunds.
It is very sad, as we have been trusting and recommending Aegean Airlines for years, both to Greeks and people from other countries, but now it is impossible to do same thing, as it will expose anyone that trusts it.
I really hope that it is not as it seems, and that Aegean will fix every injustice in time and take care of its customers, as it has been already doing in all the previous years...”
