“Placed my order on the 11 June 23. No confirmation however money was taken out of my account. Emailed no reply.
I’ve had to raise a dispute with my bank to get the money back. Really disappointing”
“I ordered a few things worth £40 in March 2023, they never sent a confirmation for the order but money was taken. I contacted them via their website but did not hear anything back up until now.”
“Terrible. Placed an order on 5th November. Order has not arrived. No one responds to emails or Instagram messages/ contact form. Out of pocket, no products and horrendous customer service. Still unresolved and may have to take further unless contacted by the company. Will never use this company again or recommend to others.”
Hi Cleo,
We're sorry to hear you've not yet received your order. Your order was dispatched the very next morning but looking at your tracking number, it's stuck in transit hence the delay.
We'll look into this for you now and we'll be in touch directly to resolve this for you :)
We got you and we'll get this fixed up!
Hi Merlina,
Apologies you've had issues with your order. We took a look at your tracking information and after several failed deliveries, your package was returned to our warehouse.
Your order was dispatched on the day you placed your order - apologies Royal Mail weren't able to successfully deliver your order on this occassion.
Thank you for choosing to shop with us and we're sorry to hear your experience wasn't what you expected. 😔
Your refund has now been processed.
Thanks!
