“I started my service on 4/07, and on 17/07, without any warning, my Netflix was cut off due to a missed payment. When I logged into my AGL account, there was a note saying "sorry to let you go." Puzzled, I contacted AGL and was told by the consultant that my account had been switched to another provider, which was incorrect. Someone had accessed my account and requested disconnection. I questioned AGL's security if anyone could access my account so easily.
I was assured that I would be reconnected and that an activation email for Netflix would be sent. After waiting all day and not receiving the link, I called again and was transferred to the resolution team. The consultant promised the activation link would arrive within two hours. However, nothing happened. After repeated calls and receiving the same response, I asked to speak with a manager. Adam apologized and once again promised the link would arrive within two hours.
Today, I received a "welcome to AGL" email as if I had just signed up, but still no activation link for Netflix. I contacted Netflix, and they advised me to check my account for the activation link, but it wasn't there. They suggested a three-way call with AGL to resolve the issue. When I spoke with Gaby at AGL, she refused to contact Netflix, citing company procedures. She said she would escalate the issue, with an answer expected by the middle of next week.
I am very disappointed with AGL. It seems they don't care about new customers. I decided to pay for Netflix myself and return to my previous provider, who at least took care of any issues promptly, unlike AGL.
After this experience, I will NEVER return to AGL or recommend it to anyone.”
“100/20 IS ETHERNET SPEED NOT WIFI SPEED IS WHAT YOU ARE PAYING FOR!! Dishonest advertisements!!Started on a plan that didn't have the speed they promised, I had to speak to 4ppl before someone figured out why and admitted I shouldn't have been put on that plan.
The lady understood AGL did the wrong thing and made it right by giving me credit back on previous months because the lower plan was at lower price and I should of been adviced to have the lower plan. She sorted NBN fibre out for me to get installed so I can have faster speed to the 100/20. Even tho NBN took awhile to get sorted I had to still pay the same price. I rang again to get reduce price but they claimed they can't because the lower plan has never been a lower price which wasn't true otherwise the other lady couldn't have lower the price prior or she knew the systemwas corrupt.
Recieved NBN finally but had to ring back because the NBN was not to the speed I am promised, they told me that its not the WiFi SPEED THAT YOU ARE PAYING FOR 100/20, ITS THE ETHERNET SPEED AND THATS WHY ITS SLOW EVEN AFTER NBN INSTALL AND THEY CANT DO ANYTHING ABOUT IT. JUST CONNECT IT TO ETHERNET TO GET FASTER SPEED ALWAYS. To me thats incorrect and Dishonest advertisements. Also my friends and family with other companies get the speed they are promised with WIFI NOT just ethernet connections.
I had the wrong order for routers and they charged me incorrectly. One lady told me to keep paying $86.50 instead of previous price and to pay on the 28th but it turns out I was getting late payments fee because of those wrong info. But the maths is totally incorrect of what I owed $24.50 even with $10 late payment fees. I had to ring to clarify and one guy couldn't be bothered to help so he claimed that he couldn't help and had me ring back the next day. I did that and found out I had same results, I had a feeling the lady didn't care either so I wanted to speak to a manager to clarify. She hang up on me and not the first time AGL has done that. Had to call back and found out she didnt do what she said she promised to do so finally got to speak to a manager and he didn't do much either but claimed he'll do something about the ill discipline of his workers and apologised. I asked for clarification of how the $24.50 came and the guy claims it came from prior, I explained that I was told to pay $86.50 and ignore the higher payments but there was no notes to clarify or credit.
Lots of phone calls to ppl who don't want to be there, tells you what you want to hear, lie, claim you need to call back, and/or hang up on you, dishonest advertisements and don't communicate well within the company.”
“They incorrectly changed my property to solar and it took 9 months to resolve. My property has never had solar and they changed my billing without confirming it was correct. After 9 months the had finally removed the solar but left me with $3500 bill and two weeks to pay. They gave me a $400 credit as “goodwill” for the countless hours spent chasing to resolve. They also refused to provide anything in writing.
The billing for the alleged solar time also doubled in daily usage.
Dodgiest power around. Complete bullies.”
“Worst provider, consistency overcharged and support when questioning bills took over an hr. They spent the first 45mins looking at a 3yr old account before joining the conversation and then just denied there was an issue with the charges. Was charged twice for the same months demand when I tried to leave on the final bill. $26 for 2 days? Do not recommend, just don't.”
“Chat and telephone customer resolution agents are either slow as in chat sessions and rude and abrasive on the phone. The agents talk over you and make impatient sounds when you try to explain the problem to them. My problem still not resolved as both agents refused to hear me out and just passed on my phone call to another and saying I dont understand her, which is true! Your agents shuld be trained to respect customers. Never a pleasant experience with AGL. Time to say goodbye.”
“Agl took over my account without permission from me, they changed my billing method and payments without my permission, I spent over 90 minutes on the phone n chats with staff, they asked for my details 3 times, didn't fix my complaint and refused me a call back 4 times, they will never be used by me again, still not fixed at ALL!”
“AGL overcharged my Gas account, they messaged months later stating that I had a credit and to call them to receive it.
Called the contact number, spoke to an agent who stated that it would be back in my bank account in 5-10 business days.
No money was deposited into my account, called again, agent stated that he couldn't do anything and was transferred to another department, stayed on the line for 1hour and a half until the automated system stated ended the call.
Terrible service, terrible system. Wish I could give 0 stars”
“Rated 1 out of 5 stars
GET READY FOR AGL TO RIP YOU OFF
AGL CUSTOMERS BEWARE, SNEAKY UNDERHANDED CHANGES ON THE WAY THAT WILL COST YOU BIG TIME.
As a AGL customer, soon not to be, I received an email from them stating that from 1/4/23 all AGL customers Australia wide who is receiving a State Government Feed In Tariff,which has absolutely nothing to do with AGL, will no longer receive a Feed In Tariff from AGL.
We have 2 properties, both on exactly the same plan and also with AGL, but as our second property does not receive a State Government Feed In Tariff, AGL will not be removing their Feed in Tariff from this property.
As the Government Feed In Tariff has absolutely nothing to do with AGL, and the fact that AGL do not contribute a single cent towards it, I ask why are AGL penalising customers that have it.This is blatantly a sneaky money grab and I hope that when people become aware of what these sc.m bags are doing, they walk as well. This change which is going to affect many, is going to increase your power bills significantly.
I believe that in time,AGL will do away with paying any feed in tariffs completely, and like in my case where our second property produces more power than it uses, will mean that the excess power that your property produces, will go back to AGL for free and then they will on sell it at full retail to customers. Stick it up your a..e AGL, your dirty underhanded tactics will be exposed for all to see, and then you can reap the criticism and loss of business you deserve.
Challenge this story AGL, and if you do, have the decency to be on point with your comments and don't mislead people with non direct answers.Tell everyone that what I have stated is not fact, and not what AGL is about to implement to their customers. CAN'T CAN YOU”
“WebSite - Not really very user friendly. Chat service on web site -Very Good (makes up for the deficit of design) Admin capabilities below Average.[Took all my details over the phone but didn't translate to input outcomes]”
