“AVOID at all costs!!!!! It's 100% cheaper to go direct as this is a scam!!
Otherwise, you’ll pay a non-refundable DEPOSIT just to make the booking (it doesn't come off the booking price), and if like us, you will pay double insurance (as they fail to communicate with their suppliers and accept no responsibility for this).
Most unethical company out there with TERRIBLE customer service!!!!
AVOID AVOID AVOID”
“Very bad customer service when i called to rent a vehicle the Lady was very disrespectful to me so someone that worked there over hear the way she was talking to me they apologized for her behavior kim told me to go to the airport and a rental would be waiting for me guess what it was not all i wanted to do was to be at my daughter wedding guess what i missed it”
“Please avoid because the quotation they send you is not what you really have to pay at the desk!!!.
Hereunder my story. I booked a car through AirportRental: 10 days car rental with ACE company at Cancun airport with the maximum additionl insurance, the so called Protection Plus. Total 260USD+120USD=380USD.
When I got to ACE desk @Cancun airport I was told that, by law, they could not give me the car without one of these two additional insurance:
- Basic insurance: 220USD (189USD + VAT)
- LDW2: 324USD (279USD + VAT). I decided for this, the equivalent of the Protection Plus I have already payed to Airport Rental.
Moreover I had to pay additional 60USD for an Airport fee!
Obviously none of these expenses were in the quotation I had received and booked from AirportRental!!!
After approx 20 emails and 2 months with customer service AirportRental gave me back 120USD of protection plus and 60USD of airport fee. So at the end of the day I spent (approximately) 380+324+60-120-60=584USD instead of 380USD! I don't think this is correct.”
“Please avoid because the quotation they send you is not what you really have to pay at the desk!!!.
Hereunder my story. I booked a car through AirportRental: 10 days car rental with ACE company at Cancun airport with the maximum additionl insurance, the so called Protection Plus. Total 260USD+120USD=380USD.
When I got to ACE desk @Cancun airport I was told that, by law, they could not give me the car without one of these two additional insurance:
- Basic insurance: 220USD (189USD + VAT)
- LDW2: 324USD (279USD + VAT). I decided for this, the equivalent of the Protection Plus I have already payed to Airport Rental.
Moreover I had to pay additional 60USD for an Airport fee!
Obviously none of these expenses were in the quotation I had received and booked from AirportRental!!!
After approx 20 emails and 2 months with customer service AirportRental gave me back 120USD of protection plus and 60USD of airport fee. So at the end of the day I spent (approximately) 380+324+60-120-60=584USD instead of 380USD! I don't think this is correct.”
“Canceled 5 days in advance. Charge cancelation fees and insurance I never asked for. Impossible to talk to a live person. So much for free cancelation.”
