“The items I bought were cheaper than I could find anywhere else, however! Customer service was poor and the goods took 3 or so weeks to arrive. Not one email I sent was replied to and when promised a call back they didn't materialise either. I began to think I'd been scammed due to the lack of response.”
“The box was damaged and 2 parts were missing I sent several e-mails and received no response I then telephoned and asked for the missing parts but was asked to leave my number and I would be called back, this never happened.”
“Items ordered not in stock, did not show on website, customer service did not let us know. Took 3 weeks to arrive. We had to buy temp items for the interim.”
“I purchased a Hoover from the website but received a phone call a couple of days later informing me that the website price was incorrect & that I needed to pay an additional £100 if I still wanted the Hoover!! I explained that that was quite a big mistake made on the company's part & that I would need to reconsider the purchase if the price could not be honoured. I have not heard back from the company since, which is now over two weeks ago. Therefore my experience of this company has been poor.”
Hi Aimee,
We are very sorry about this, someone will be in contact with you regarding this matter and hopefully it can be resolved to your satisfaction.
