All Things Ride Reviews

Name: All Things Ride
Rating: 4.82

4.8 Rating 33 Reviews

97 %

of reviewers recommend All Things Ride

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4.8

Based on 33 reviews


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020 3657 9111

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst initially we were impressed at the price and package on offer for the Paris Roubaix Sportive, it's when Coronavirus hit and the event was cancelled that things started to go south. Initially, they e-mailed customers offering to either defer their entry when a new date was announced, or provide a cancellation confirmation so individuals could claim through their own insurance. Sounds sensible, until you realise they're a Package Holiday provider and have legal obligations. Further, their own T&Cs state quite clearly what happens when a trip is cancelled by them. Having contacted them about this, initially they refused to budge and it was only after much to-ing and fro-ing that they relented to provide a refund; minus our initial deposit. Again, this sounds fairly reasonable until you read their own T&Cs which state a full refund is given in the event of cancellation. This is all a real shame, as initially they looked like a great little company and were competitively priced, but I'd pay the extra next time and go with a larger company who know what their obligations are and are happy to look after their customers in the good times and the bad. Disappointed.”

Helpful Report

Posted 4 years ago

Dear Anonymous We are sincerely sorry if you felt All Things Ride was being difficult in these unprecedented times. Unfortunately, the current regulations are simply not set up to deal with this current situation ourselves and many other Tour Operators are finding ourselves in. Having spoken to you on the phone, I understood we had reached a resolution on the Paris Roubaix weekend. We are still chasing ASO and the hotels for a full refund. Maybe you would be able to email (enquiries@allthingsride.com) or call us 0203 488 3114 to discuss some way we could provide the deposit amount to you as a credit note for a future booking. Regards All Things Ride

Posted 4 years ago

All Things Ride is rated 4.8 based on 33 reviews