“What a terrible experience and waste of time
Where do I start...
I ring this so called specialist about some bumper wiring looms and tow hook for my Mercedes. I insisted they have to be compatible with my car that has the optional radar WHICH THEY CONFIRMED THEY HAVE IN STOCK AND IT'S EXACTLY WHAT I NEED, TESTED AND FULLY WORKING. After being told the delivery will cost a whopping £80(eighty pounds sterling) I decided to go there myself and collect. So drove 1h30m.
Glad I did because the wiring loom DID NOT INCLUDE the leads for radar and the tow hook was in fact DEFECTIVE. They asked me to wait there as they will check if there is another tow hook available from another car. So I agreed. 3(three) hours later they finally came back to me confirming that they DO NOT HAVE ONE. Again.
As goodwill gesture they offered free delivery for my parts as they will be getting new stock available very soon. I accepted the kind offer and went home disappointed.
Anyway, called back a week later for updates, then another week after that, then another week after that and I lost my patience. The 4th week I call without introducing myself and ask for the tow hook. To my surprise they now had one in stock and confirmed the fitment ONCE AGAIN. So I tell them who I am again so I can benefit of my free delivery. Been told to wait another couple minutes on the line to double check. Then MAGIC HAPPENED, when they realised I'm the same guy from before THE PART WAS NOT COMPATIBLE ANYMORE.
How can you call yourself a specialist when you have no idea what you're doing and waste my time?!”
“I had many conversations with Ryan Quayle in my search for a specific discontinued body trim part for my Mercedes Coupe and throughout the contacts Ryan went "above and beyond" to be more than helpful in facilitating finding not only the part but one that colour matched the car body. Unlike so many parts dealers Ryan's attitude is far from "transactional" and he is unique in the lengths he will go to be of assistance> " A GO TO DEALER" !!!”
“If I could score zero points that’s still to much x service desk x u wait for ages then they come take the part come back x give u a price x then go away again to get the new part and you will be waiting for at least another hour x I’d say use dronsfields up the rd x a different class of services”
“Fantastic support & Ryan was brilliant.
Ordered a full turbo for my E Class Merc it arrived & my mechanic fitted. Within a few hours problems started with turbo so I contacted Ryan and he immediately sent a replacement.
To get a second opinion I took it to Merx specialist & it turned out that there was a fault in the turbo but could only be detected doing a smoke test that there was a hairline crack in it.
Ryan offered to get it repaired at his place and this was the best decision. Luckily, they did all the tests and found other faults that my mechanic has made ie incorrect wiring, vacuum pipe wrong was round and a few other points and they fixed them all at a really reasonable labour charge and no extra parts required & it turned out cheaper than my own mechanic.
Ryan never let me down always kept me updated and made everything happen. Got car back yesterday and its like a new car. Huge thank you to Ryan & his team.”
“a family member tried to purchase a gearbox from these and paid for one in jan 12 got lied to about having it in stock mike kept making excuse up on excuse every time he enquired about it. must have promised it would be with him over 3 times then it was he more paper work then getting checked bk out to be delivered lied to every time still without the gearbox.”
“I am after a month still waiting on a gearbox they have been stalling with this all nicely nicely on the phone apologies etc etc promises it would be here by a certain day But has not got it ....stalling tactics and tactics ... Be very careful. I am beginning to believe they have not got my item like they claim ...one full month waiting and Iam only 90 miles away from their site .”
“Second time I’ve used Prestige for a part for my Mercedes, Ryan has been more than helpful on both occasions. The parts arrived quickly with no issues and all for a great price.
Highly recommended.”
“I am so happy with the response time they have. They helped me to get some parts for my Mercedes and they are always responding promptly. Thanks for this and also for all your service and very well done. Definitely recommend them. Thanks”
“I recently bought a set of 4 wheels for my C Class Mercedes from Prestige at Royton .
Initially I was sent a photograph of them on a C Class and they were just what I needed. I was given a very good price and accepted the offer. I drove the 40 miles to Royton -- paid for the wheels which were brought right up to my car. I was very very pleasantly surprise that not only were the wheels in superb condition the also had "as new Michelin tyres " What a bargain I had purchased . BRAVO PRESTIGE”
“IF YOU HAVE A MERCEDES CAR - PRESTIGE ALL PARTS HAVE EVERYTHING COVERED - THEY KNOW THE MERC. CAR BUSINESS AND HAVE A PROFESSIONAL APPROACH TO ALL THINGS MERCEDES -IN MY CASE OFFERING A FAIR PRICE FOR MY OLD MERCEDES WHICH HAD AN ENGINE CYLINDER COLLAPSE -AND DID AN EFFICIENT COLLECTION WITH DRIVER DANNY HAVING TO DO AN 'EVEIL KINEVIL ' DRIVING IMPRESSION TO LOAD IT ONTO THE ENORMOUS DOUBLE RAMP WAGON THEY HAVE - I WILL BE BACK TO THEM FOR ANY MERC PARTS WITH MY NEW MERC WHEN REQUIRED -THEY KINDLY SENT A NEW CAR BADGE -FREE HIGHLY RECOMMENDED -GRANVILLE DANIEL CLARKE F.R.S.A. -SILKSTONE =BARNSLEY.”
“Really good advice from them. I bought an automatic gearbox for an Aclass, it was delivered on time, it fitted prefectly, and the car is now like new. Great service.”
“I paid for a heater part for my Car and they have completely conned me, they have pretended that the courier has lost the part, I have asked for my money back, this is two weeks now and they keep stalling, an absolute Cowboy Company.”
“Proactive - they phoned to make sure they could offer me the best deal, rather than just left it to chance that they would get chosen out of a list of suppliers. They adjusted their price to suit. Followed up, without being intrusive, to ensure their service was seamless. Very professional approach making them stand out from others in the car parts sector.”
“I wanted to replace a damaged rear parcel shelf in a Mercedes motor car. The prices were huge for what it was. I found this company on line. I emailed them with details of what I wanted, Got an immediate positive reply, quoting full price and availability. To check I emailed them with a picture. Got again an immediate response confirming. I ordered it and three days later it arrived. I unpacked it, and put it straight into the car, no problem.
From start to finish it was about four days. No fuss,quick response and good price (more than half less than others) . I would definitely use again.”
