“No refund, Unprincipled business
No refund, no reason - if I could give no stars I would.
I have sympathy with their position and indeed the wider travel industry on how heavily they have been hit with this crisis, we want a refund to fund another holiday next year, their refusal to offer refunds is stopping my family booking a holiday and other holiday for next year.
Promised a refund end Jan ‘21 which will be 9 months after our cancelled holiday.
We are fortunate to go on 2 ski holidays a year and often with over 10 people - our refund we’re waiting on is over £12k no not insignificant!
I will never travel with these people again and will actively dissuade anyone booking with them going forward our Crystal ski trip was repaid in full end may.
Have issued a letter threatening legal action and will be taking them to court over this if I don’t hear back in 1 week from tomorrow.
They will pay costs, I’ll CCJ them and issue them with a winding up order.”
“Don’t EVER book anything with this company. They steal your money and break all legal contracts. You have been warned!!1! If I could give zero stars I would”
“Alpine Elements have very good customer service, both when booking our holiday and on the holiday itself. The meet and greet was good and the chalet we stayed in was ok.”
