“We purchased 1kg of sos mix +p&p ,we then waited for despatch advice and tracking details nothing appeared. Contacted customer support who assured us they would dispatch details. Customer service then stopped communicating , no replies to e-mails ,telephone calls no delivery, we were always very polite . This is not the first time this has happened, they seem to deliberately stop communicating when there is a problem. we had to ask for a refund from our payment service provider. no apology from Alternative stores.”
