Amazon Smile Insights

Amazon Smile have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds and are happy with their returns process.

 

A-
Happiness Grade
A

Price - Excellent

96.00%
Industry Average
" Products are usually at very competitive prices and arrive on time. "
- Mr David Coppendale
" Cheap price,free delivery on most items,brilliant service "
- James Sutherland
" fast shipping and great prices "
- Vracca
Write your review on Amazon Smile
A

Delivery - Fast

90.00%
Industry Average
" Always deliver on time if a problem with item not arriving or damaged no hassle to have new delivery or refund "
- Gillian Brown
" Always excellent service and deals with Prime,usually next day delivery goods always well packed and polite couriers and excellent returns set up. "
- Roger
" Ordered to handheld fans for the heatwave- I pressed wrong delivery button. Spoke to amazon assistant, and she was amazing help me through the order process, while staying the phone, and corrected my mistake. Excellent customer service. Thank you ***** "
- Julie Mannion
B
75.00%
Industry Average
" Always excellent service and deals with Prime,usually next day delivery goods always well packed and polite couriers and excellent returns set up. "
- Roger
" I’ve never had a negative delivery or returns/refund experience from amazon, therefore I will continue to use their services. I will always recommend others to do the same. "
- Adrian
" There products are amazing and delivery and returns are fast and efficient. "
- Terence filipe o neill
A-

Refunds - Easy

81.82%
Industry Average
" Always deliver on time if a problem with item not arriving or damaged no hassle to have new delivery or refund "
- Gillian Brown
" I love the fact that your refund is almost immediately available as soon as an item is returned to UPS. Also, Amazon ensures that the sellers treat the customers fairly. I am, and shall remain Amazon Prime! "
- Dessi
" One of the items ordered became unavailable so amazon quickly refunded our payment with an email of apology, thank you. "
- Stacey Fairclough
A
98.37%
Industry Average
" Very happy with purchase great service and value "
- Barbara Andrews
" A Good no nonsense easy to use service that provides people with an excellent array of choice with a view of giving genuine quality and affordable value. "
- Martin Holden
" Always excellent service and deals with Prime,usually next day delivery goods always well packed and polite couriers and excellent returns set up. "
- Roger

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Alice, Customer Support