“
Awful experience
Had a quote and gave a deposit.
Contract was not was agreed so I cancelled within 24 hours.
Promised a refund. Have now been chasing for six weeks by phone and email and still no refund.
Call Centres say it's been actioned and do not know when I will be paid. No response to emails.
Would not recommend.
”
posted 3 months ago
- Anonymous
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Surveyor called a month later and told me the company don't provide what the salesman had specified but they won't refund my deposit as they say the 7-day cooling off period is from the time the salesman calls and this had already past.
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posted 5 months ago
- Anonymous
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Both assured me the order was cancelled and that my £249 deposit would be refunded within 28 working days.
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posted 1 year ago
- Dr Farshad Shiralipour
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Then a letter that looked very unprofessional with no clarity stating the order was being cancelled and the deposit would be refunded.
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posted 1 year ago
- Disappointed
“
I will be requesting a refund.
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posted 1 year ago
- Anonymous
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So a few days later I cancelled and asked for my refund.
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posted 1 year ago
- Taunton
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Very bad workmanship. Aftercare poor. I urge you not to use this company. I requested them to do some tidying up of the steps they fitted to get from the patio doors they installed to the garden and eventually ended up having to have the work done privately. No one replied to my emails. After threats to involve Watchdog and Trading Standards they promised to give me a refund which did not arrive despite numerous phone calls to them.
”
posted 1 year ago
- Anonymous
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They prey on an 85 year single male taking nearly 1000 pound deposit before any work is carried out then when you cancel in the cooling off period they still try and hold onto your money, I'm still waiting for a refund and have had to escalate our situations. Stay away from these cowboys
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posted 1 year ago
- Anonymous
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He tricks you into putting down a deposit, saying it’s fully refundable, then the communication stops.
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posted 2 years ago
- Anonymous
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He agreed a refund on deposit was appropriate and would pass us over to insurance and compensation team to repair the damage to our house.
”
posted 2 years ago
- George