Animed Direct Reviews

“ Will no longer be using this company. Last 2 time sensitive prescription items have had to be chased up. Both items have taken 7 days to arrive. I have been promised that a refund will follow for express delivery charge paid. Unfortunately this company is no longer reliable. ”

“ Somethings not right here i think they’re being dishonest and surmising tberes some licensing problems, therefore I’m intending to cancel my order and ask for a refund , il go elsewhere . ”

“ Placed order with valid Prescription uploaded, meeting all new criteria over a week ago and status is still ‘validating’ Prescription, sent email, no reply. Tried ringing multiple times trying all automated options, when put through to an advisor told they are too busy and ring back later - goodbye! Don’t know what’s happened to Animed, seems to have gone really down hill so have cancelled order, now waiting for refund, which they debited my account the instant order was made! Gone elsewhere and will not be returning! ”

“ Will never deal with this company ever again an absolute nightmare. I ended up asking for a refund I will go elsewhere. Big thumbs down from me. ”

“ Totally useless company . Ordered on fri 6th sep for tue delivery as I was going away . Phoned Indian call centre who then lied to me saying it was despatched. Tried to email them complaining so they took me off the account so I couldn’t see the tracking of my order. To date iv still not got my order. Requested a refund today but so far I’m being ignored by them Disgusting customer service There’s no ethics to this company I’m just grateful I didn’t do my large order for all my dogs ”

“ I cancelled the whole order today and got a refund. ”

“ Lack of care. They sell medication not candies therefore service should be efficient. Their waiting time so too long and you don’t get to find it out when you pay for order and only like 2 days after. Service that I paid express delivery is now 9 days and they won’t me to cancel it and reorder. Obviously you have to wait 10 days for refund and pay again for another order. I will not use their service again surely ”

“ I offered to return the really badly damaged tins but Animed refused a refund. ”

“ I thought it perfectly reasonable that they refund the food as I had to purchase the same amount ££ from the vets to see me through until I got theirs but again dismissive and unhelpful with that. ”

“ Worst customer service won't reply to emails order cancelled within mins of placing order still took money from account and still no refund 1 week now and not 1 single reply AVOID ”