Animed Direct Reviews

“ I offered to return the really badly damaged tins but Animed refused a refund. ”

“ I thought it perfectly reasonable that they refund the food as I had to purchase the same amount ££ from the vets to see me through until I got theirs but again dismissive and unhelpful with that. ”

“ Worst customer service won't reply to emails order cancelled within mins of placing order still took money from account and still no refund 1 week now and not 1 single reply AVOID ”

“ Terrible service!! Very poor continuity. Kept receiving conflicting emails. Ended up cancelling order. Awaiting refund. Never use them again! ”

“ My husband ordered dog food from this company which was lost by the courier. Trying to get a refund is really time consuming. No one replies to emails. He spoke to a customer service advisor who said she would call him and never did. Don’t order from this company as I think it’s too much of a risk ”

“ My cat food arrived 2 weeks late and now waiting on a refund for other items and it’s taking ages. ”

“ Today, received partial refund for 3 items and the refund less than the full amount paid for those 3 items. ”

“ Back in June 2021 DHL drove round with our dog food in their possession for a couple of days! Animed then promised 10% discount off my next order as an apology. Sept Ordered two products, waited 7 W.days, contacted them, toothpaste in stock, medical biscuit only had one bag + that was going out to someone! Also told me awful problems in their warehouse. I cancelled order was told immediate refund! In the end had to get PayPal involved to get my money back at all! DO NOT USE this awful company! ”

“ When i said no She the had the cheek to say I probably couldn't afford to pay for it as I wouldn't get my refund from the first payment immediately. ”

“ ordered prescription medication on 16th september and been chasing them up, now been told on 2nd october there is no stock and the order has been cancelled. The meds ran out a week ago had to purchase emergency supplies from vets. Have now ordered elsewhere and will not be using Animed again, even though I have been a customer for years. Just waiting for refund of several hundreds. ”