Ann Summers Reviews

“ When I went to return the unwanted pieces in-store, I was told they had no issues with the items but couldn’t process my return because I paid via PayPal - something that wasn’t made clear in the refund policy. ”

“ I have to wait for order to arrive, be returned, then I can have a refund?! After a 30 minutes of insisting that their poor delivery isn't my issue, all of a sudden I'm told my order is at the store ready and do I want it? No! I want my refund. ”

“ Absolutely shocking. ordered 2 items online to the value of £40 items arrived in boxes. opened both and notices the elastic on both was all puckered like it had been overstretched and rotted. sent both back via evri, chased for my refund only to be told that due to the boxes being opened they couldn't refund me! how on earth do you assess an item for suitability from a picture on a box! They have now tried to send these items back to me which i have refused! AVOID ONLINE ORDERING really disappointed and will not order again! ”

“ customer service extremely poor, I have been chasing a refund for over a month, I sent all my items back and they claim I never did even though i have proof of return! still no resolve ”

“ Completely pi##ed off. 6 weeks after I've returned an item for a refund. I've emailed over and over, rang and I'm just being given the runaround. And don't tell me to email customer services as I've done that time and time again and now nobody is replying. I want my money back!!! ”

“ Absolute worst customer service. Followed the instructions provided and sent off my item for a refund in December and have had to follow up over a dozen times in order to eventually secure a refund 6 months later. I also had to pay the return shipping out of my pocket despite initially being told it would be covered. ”

“ I had an item to return and called in store with a receipt which stated they would be happy to refund or exchange the item within 28 days. ”