“In terms of service and quality of items I would highly recommend this company to anyone, however the postage costs would put off a lot of potential small customers like myself. Hence only rated as good.”
Hi Ivan
Thank you so much for taking the time to review our paper bags. I understand that you ordered two samples which were sent via courier next working day free of charge.
To reassure you about our delivery service in general:
We are really proud of the service and therefore I'm sorry that you feel our prices are high. We do not currently post any items, every item we send including samples are sent via Interlink courier.
Every item we send can be tracked, every customer is given an one hour delivery slot (which our customers find helpful as it eliminates the need for waiting for deliveries) and what's more all of our deliveries arrive next working day.
Our delivery charge is currently £6.95 this is low for our industry and is free on all orders over £60, which is also one of the lowest in the packaging industry. We feel that our service offers very good value, however, we do take on-board your feedback and I will share your comments with our team.
I hope you have an enjoyable weekend!
Best Wishes
Charlotte
“Extremely pleased with the communication, ease of ordering, speed of delivery and packaging. Just venturing into a new small single person business with the hope to grow. This is where I will come to order more superb quality gift boxes in the future.
Sue Culpan.”
Hi
Thank you for taking the time to write such a detailed and personal review, it has made me very happy to hear that you love our gift boxes :)
I wish you every success with your new business venture and hope that we can work together again soon!
Best wishes
Charlotte
Hi Reece
It is great to hear that you like the black mailing bags. I'm sorry that you feel our delivery cost is too high.
We are very proud to partner with Interlink Express, all of our plain items are sent next working day, every customer is emailed or sent a text with their one hour delivery slot and every parcel is tracked. Our free delivery threshold is only £60, which is very low for our industry.
All of our customer feedback is taken seriously and therefore I will share your comments with our Commercial Manager.
I wish you a nice week.
Charlotte
“Clear website enable me to easily locate the product I wanted to buy and I placed my order.
My product was delivered the next day but was delivered to a neighbour, I must have been out when it arrived. As no notification card was left by delivery company I called to check its whereabouts. APL reviewed files and quickly informed me of its location.
A quick and very thorough service!”
Hi Lorraine
Thank you for your very detailed review! We have feedback the issue you've had with your delivery, as our courier partner Interlink should leave calling cards with every delivery that is not delivered to the original address. It's great to hear that the issue was sorted out quickly!
I hope you get a chance to enjoy the bank holiday!
Charlotte
“Very fast service and great products. I'm sad you are no longer doing the Kraft pop up boxes I ordered previously - they were perfect for gift boxes!”
Hi Lydia
Thank you for taking the time to review our products, unfortunately we are not stocking the pop-up boxes right now - we are always updating our product range so do please check when you next visit our site in future. I'm so pleased that you like our frosted carrier bags, twist bags and boxes! Enjoy the bank holiday weekend!
Charlotte
Hi Tina,
Thank you so much for your review of our pillow boxes. I will share your request for ivory/cream pillow boxes with our Purchasing Manager as a possible line to stock. I hope you have a great bank holiday weekend.
Best Wishes
Charlotte
Hi Catherine
Thank you so much for your review of our printed white twisted handle bags! We look forward to working with you again!
Best wishes
Charlotte
Hi Suzanne
Thanks so much for your review of our white twist handle carrier bags, I'm so pleased that you like them!
Enjoy the rest of your week
Charlotte
“This is our second order from your company and, as with the first order, it arrived very quickly and was absolutely what we had ordered and for a very good price. We would not order our packaging from any other company and are so pleased we found APL Packaging.”
Hi Guy!
What a nice review to read on a rather overcast Monday, it's brightened-up my morning! Thank you so much I will share it with the team, comments like this really make our jobs worthwhile! I look forward to working with you again!
Best wishes, have a lovely week!
Charlotte
Hi Parveena
Thank you for taking the time to write a review about our blue gift boxes, I'm so pleased that you agree they are great value and that you will be recommending APL! Have a lovely week.
Charlotte
“very pleased with speed of delivery. Prices are about the same as other people but found postage was cheaper (not something we always look at). Will be using again.”
Hello Lynne,
Thank you for your comments regarding our delivery, we really do appreciate your feedback. We are very proud to partner with Interlink and together we ensure all stocked items are received by the next working day!
I hope you have a nice week!
Charlotte
Hi Danielle
Thank you so much for your review of our dark blue plastic carrier bags and the service that you received from APL!
I hope you have a nice week!
Charlotte
