AppInstitute have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their refunds.
“
(i) automatically renew you (ii) for a higher fee (iii) and REFUSE to offer even a partial refund, should you ask after the renewal date.
”
- Anonymous
“
I can't speak much to the service AppInstitute provides, as we only scratched the surface.
However, please be aware that this is a company who will (i) automatically renew you (ii) for a higher fee (iii) and REFUSE to offer even a partial refund, should you ask after the renewal date.
Of course we could have avoided this by being better organized, but nevertheless, it shows what sort of business ethic the company has.
”
- Anonymous
“
When politely asked to resolve and not continue, their customer service team wrote bureaucratic, impersonal reply about their policy where they allegedly sent the the notice renewal which we did not get and that they will hold us hostage and not refund our $.
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- Anonymous
“
Couldn't seem to get my app approved with the other platforms I tried working with, but AppInstitute had my app on the App Store within a couple of days, so pleased with the service just wish i'd gone with them sooner
”
- Warren
“
A pleasure to work with!
The in app form service offered was just what I needed to get feedback and bookings from my clients, saved me a lot of time.
Customer service was good, always responded to me quickly and in detail, thanks very much
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- Jason
“
Really good service, very impressed with the attention to details
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- Chris
