“My product took so long to arrive, my emails wouldn’t be answered, I couldn’t get straight answers. I actually thought the company was a front and going to just take my money.
The only reason I believe I finally got my product is because I formally lodged a report with PayPal.”
“Extremely disappointed we did not receive the table top with our order and in follow up with emails and calls had no response back from your team. Quick to take the money but forever to respond to any issues customers have, extremely poor service especially with Aftersales.”
“Absolutely dreadful.
I ordered a white clock and received a green one.
I've left repeated voice mails sms & emails over the last 8 days requesting the clock be collected and myself refunded.
No one's rung & nothing's been done.
Disgraceful.”
“Received a damaged item, contacted April and Oak and received a satisfactory solution of a 40 per cent refund or replacement. Still waiting on acknowledgment of my acceptance and refund to be processed 10 days later”
