“The barrier I ordered was easy to assemble and looks amazing in our home. Ordering from April & Oak was hassle free and there was no unexpected delays with delivery. Would recommend and will deffinitly use April & Oak again”
“Do not use this company, they are scammers. I have never received the item I paid for. They do not respond to emails, I have had to raise a dispute with my bank.”
“They do not send the goods because they do not pay their bills to the suppliers so they don't receive the goods.
Scammers is the only way I can describe a company that still has an active website yet have been unable to supply orders to customers for months.”
“I ordered this mug as a birthday present for my sister and she absolutely loves it! The colors are beautiful and the size is just right. Thank you for a great product!”
“DISGUSTING SERVICE. I ordered a bedroom set consisting of two bedside tables, one console and one mirrored chest of drawers. The set is a gorgeous mirrored set, however the mirrored glass on the bottom drawer of the chest was broken when I received it. Despite contacting company via messaging system, phone and email countless times I either got auto reply or NO reply (to detailed emails). After many months of attempting to get through and threatening further action I gave up. It was like the company did not exist. They totally ghosted me. I look at that broken panel every single day and it makes me so angry. DO NOT PURCHASE FROM THIS COMPANY!!! I only wish I had read all the negative reviews before I purchased from these crooks.”
Hi there, Unfortunately, your anonymity, email address and order number you left with your review do not match any details for any orders in our system. We suspect this is either not a genuine review, or you left it for the incorrect business. Please review your details. If we are mistaken, please send us the correct details to allow us to remedy any issue you might have with your order.
“i wish i read the reviews before ordering from this company. ordered a tv unit, it was delivered all broken and i have chased this problem up for weeks only to be told that they can’t replace the item and i must dispose the item myself !!
i will never order from this company again”
Hi Jenna, Unfortunately, goods can be mishandled by couriers which can create a negative experience, however, we are always willing to remedy this. Regarding the request to dispose of the item, that is a valid point and well-noted. We will look at a solution going forward. However, it is important to raise that most couriers will not collect an item without packaging, hence why it was requested that you dispose of it yourself. I can see this was resolved for you. Thank you for taking the time to leave us feedback. We will strive to utilise this feedback to do better.
“Order from April & Oak, was not happy with purchase as didnt see that there were 2 different sizes for the 1 product. Believed I was getting the smaller version. Contacted them to organise a reund and return the product. Still waiting for the couriers to pick up item and havent heard anything from April and Oak for 2 weeks.
Will never order from them again. Very unhappy customer. Communication is poor”
Hi Lisa, Thank you for taking the time to leave us feedback. I see that you were refunded for your order. We will take on that feedback to make sure it is more clear that the product differences are made to be more clear. Furthermore, it is important that we add, when booking in a return it is really out of our hands when it comes to the couriers' collection from your home, as they are all 3rd party companies. It also depends on your location and the nearest depot. However, I'm glad it was all resolved in the end.
“Would just like to say that Heather at April & Oak Customer Service offers excellent customer service. Heather was able to deal with an issue we had in an efficient and professional but friendly way, followed up on the issue and kept in contact with me to let me know how things were progressing. Issue got sorted quickly. This type of customer service is, unfortunately, not very common these days. Thank you Heather.”
“Only orders of a higher dollar value are reliably/efficiently processed (larger orders suffer no issues, where a smaller order is problematic and ignored). Customer service email replies are standard script and do not try to solve the customer's issue; a useful response will come at delay. Online chat is unavailable during published times. Have always been directed to leave voice messages via phone contact, during business. hours.”
“I found the service unprofessional. I received no immediate receipt after my purchase, nor any emails or updates of when my purchase would aren’t. It was only after I read many bad reviews that I called and threatened them with negative media coverage if my rug did not show up soon after.
Suddenly, they were very helpful and my rug turned up a short time later.
Sorry, but that’s the truth.”
“Hi Darren. I have been extremely happy with your online store and the whole process. I have purchased a nest of tables which other than a couple of little things about the paint, but overall pleased. The cushions I bought are amazing. I certainly will be buying more items in the future. I must say free shipping helps as I got with the tables but not the cushions.”
“I wasn't happy that an item listed as available on your website was actually not available (Lara Console Table); and it took several days to get a response to my queries.”
