“I was ordering the flower for my husband's birthday 4days before D-Day I was thinking to surprise him. But in the end they send the wrong bouquet of flower and it was addressed to my husband but it was wrong card, it's almost give confusion to my husband. I feel bad that his birthday surprise turn to something unexpected like this. They mentioned they'll send photo of flower bouquet before sending but I didn't get any photos before that "to make sure they're right". I really disappointed, it's my first order and maybe will be last order, I do send them chat to complaint but not hearing again from them to resolve this problem. And in this state I won't recommended it to friend.
They need to work on this.😣😣😣😣😣”
“Late and damaged deliveries
It is the second time that Aquarelle fails me in a shipment. Last February 14, flowers for my wife, the shipment did not arrive until February 15. On this last occasion, a gift for my granddaughter, the flowers arrived in a deplorable state. In both cases I wrote to the company and so far I have not received any answer or clarification and, of course, no refund of the amount paid. No more Aquarelle.
Entregas tarde y en mal estado
Es la segunda vez que Aquarelle me falla en un envio. El pasado 14 de febrero, flores para mi esposa, el envio no llego hasta el dia 15 de febrero. En esta ultima ocasion, un regalo para mi nieta, las flores llegaron en un estado deplorable. En ambos casos escribi a la empresa y hasta ahora no he recibido contestacion ni aclaracion alguna y, por supuesto, ninguna devolucion del importe abonado. No mas Aquarelle.”
“Avoid at all costs!!!
I chose my bouquet of flowers online, which looked beautiful in the picture, and purchased the desired bouquet for my friends birthday, to arrive on a specific date. I was sent a photo when the flowers were being despatched, only to see that the bouquet was nothing like I had ordered. I ordered a bouquet with many, many different kinds of flowers, but what I saw, was a bouquet with 3 kinds of flowers, mainly consisting of chrysanthemums, which are really cheap flowers. I emailed Aquarelle immediately telling them I wasn’t happy, but got I didn’t receive a reply.
The flowers were despatched the day before the specified arrival date, but arrived 2 days late, therefore they had been in a box, in hot weather for 3 days! When the flowers did eventually arrive, there was no water left in the container and the flowers were in an extremely bad condition. Most of them were dead, there were petals everywhere and the smell of stagnant water and rotting flowers was horrendous. The only place for the flowers were in the bin.
I emailed Aquarelle again and explained both situations and was told, they chose the flowers on the day and the pictures are only for illustration. They stressed they guarantee freshness and quality, which wasn’t met. I sent the photos to them and requested a full refund. I was told they would send another bouquet, but I insisted on a refund as I wasn’t happy with the first choice of flowers. Aquarelle issued a refund minus the postage. When I asked why they hadn’t refunded the postage, they replied it’s because they had been delivered. They then proceeded to ignoring my emails and are refusing to refund the postage. I emailed them again today, stating I would seek legal advice, and they replied, again stating the flowers were delivered and I am not entitled to a refund of the postage, so it has cost me €4.90 for a bunch of dead flowers that went straight in the bin.
This company failed to honour their agreements and their guarantees. The customer service is extremely disappointing. I will not be buying anything from this company again.”
“The product was exactly what I ordered. I got worried because it was a little late and then I read some bad reviews. I am only marking a 4 star because it wasn’t delivered on the day I asked it to be. Otherwise fully satisfied!”
