“DO NOT ORDER flower deliveries. Flowers not delivered and customer service is EXTREMELY POOR. They are not calling recipient and making all possible to blame customer!”
“DO NOT ORDER flower deliveries. Flowers not delivered and customer service is EXTREMELY POOR. They are not calling recipient and making all possible to blame customer!”
“Wish I’d seen this review!
No delivery of my mother’s birthday flowers in Malaga area of Spain.
Very disappointing!
No communication either
Shocking
Avoid”
“I ordered flowers for my friends bday 5 days before the date. Flowers were not delivered on her bday! On the next day they were supposed to deliver by 3pm and nothing again. Ive sent them a message asking to cancel my order and get a refund, nothing. At the end flowers were delivered at 8pm , very unprofessional and disappointing service!”
“Never delivered flowers and did not refund me. Customer service is really poor. I will be claiming money back via my bank. Worst flower delivery company I have ever dealt with. Avoid at all cost.”
“I waited for 10 days and it arrived after 10 days. During this time, I told them that I wanted to return it because Valentine's Day had passed, but they did not cancel it. The flowers that arrived were also ruined.”
“El paquete no se ha entregado a tiempo. No veo ninguna actualización razonable sobre el estado. Estoy muy decepcionado. ¡Has arruinado el día de San Valentín para mí y mi novia!”
“Thank you Aquarelle for the spoiled holiday. I placed an order #667921 on 05.11 with delivery on 07.11. This time is quite enough to deliver flowers to Valencia. I was told that the delivery of the flowers would be from 9:00 to 15:00 and I had to sit at home all day to receive the flowers. However, the delivery never took place. I had to call the shipping company where they told me they don't ship to Valencia! Perfectly! A question for Aquarelle - why do you ship through a transport company that does not deliver goods to Valencia? And why didn't anyone inform me? Why should I find out information from the transport company myself? The support at Aquarelle is terrible, there are no phones, and in the chat they answer me once every 30 minutes (at best). Therefore, I expect you to return my money for the fact that you did not fulfill your duties!”
“Absolute Fraud!
Failed to deliver flowers for a birthday gift - we were home waiting for the delivery on both occasions they 'attempted' to deliver the flowers. We did not receive a phone call nor did they call the unit buzzer on either occasion.
They have now refused to provide a refund. So I have no flowers and the money I have paid is gone!”
“Very bad experience. They did not deliver as scheduled even though I contacted them to specifically indicate how and when to make the delivery. They ensured that they would deliver but didn’t do in the end. They did not attend my complaints and didn’t offer any solution.
I would never recommend to use this service. It’s a borderline scam.”
“Ordered from England to be sent to Spain. Was able to track the progress of the flowers delivery. My friend sent a photo and they lived up to expectations.”
“J’insiste pour que les fleurs commandées soient livrées ce jour comme prévues dans ma commande. Réf.11250032. C’est inadmissible surtout en cette journée si spéciale de fêtes des mères. Imaginez la frustration du client qui reçoit un SmS lui apprenant que son bouquet lui sera livré dans 2 jours. Que dire de l’état de ce bouquet dans 2 jours. Personne n’est jamais passé chez ma mère qui est resté toute la journée à attendre son bouquet suite au Sms que vous avez envoyé la prévenant d’une livraison imminente. Personne n’a même appelé ma mère pour la prévenir. Elle a juste reçu un SmS la prévenant que la livraison s’effectuera lundi????”
“Order delivered to random cafe - not agreed address
Cafe employee took order home for themselves
Aquarelle refuses to take responsibility and claims order was 'delivered'
Waste of 60 euro, my time and spoiling the day
0/10 never again”
“I would NEVER use this company again. For the last 25 years I have always sent flowers to my daughter for her birthday. It is always something special for both of us. I ordered flowers two weeks before my daughters birthday. They were to be delivered on her day. Aquarelle sent me a photo of the flower bouquet one day before it left the warehouse. I expected the flowers to be delivered in the morning or during the day. They arrived damaged at 10pm and were left at the front door in the snow. I would not recommend this company. I am very disappointed. There was nothing special about this and it is such a shame that companies like Aquarelle do not care about the special meanings of their customers lives.”
“Late delivery, disrespectful lies and 0 helpfulness.
I order flowers to my partner EVERY month.
It was the 1st (and LAST) to to order from them.
Blaming everyone, and not taking responsibility of their fail of management.
Blaming the client (wrong address) ...
I repeat... Ordering flower EVERY MONTH
Blaming the delivery company and after they say that I should fix the issue with them.
I paid for aquarelle not for a 3rd party (delivery) company.
ABSOLUTELY Unacceptable”
“Ordered flowers for a friends birthday a week ago. Still have not arrived. Communication has been a struggle. There is no contact number. No clear reasons why they have not been delivered as scheduled. Still no flowers. I have been chasing all week and without that nobody would even tell me something was wrong. Awful service. Avoid using.”
“Do not trust those people, had delivery problems TWICE.
Ordered flowers for my mom's birthday that were delivered the day after. They blamed the delivery guy, did not face their responsibility.
I complained on first issue and was offered to get a 2nd bouquet (that I declined, I didn't a second bouquet, just one but on time.
On 2nd issue (last week), they offered to comp. the delivery fee for next order.
Pretty insulting. There won't be a next order for me!!!”
“I was ordering the flower for my husband's birthday 4days before D-Day I was thinking to surprise him. But in the end they send the wrong bouquet of flower and it was addressed to my husband but it was wrong card, it's almost give confusion to my husband. I feel bad that his birthday surprise turn to something unexpected like this. They mentioned they'll send photo of flower bouquet before sending but I didn't get any photos before that "to make sure they're right". I really disappointed, it's my first order and maybe will be last order, I do send them chat to complaint but not hearing again from them to resolve this problem. And in this state I won't recommended it to friend.
They need to work on this.😣😣😣😣😣”
