"Never buy from this company!!!\r\nBought two Duravit basins, one came in it\u2019s correct packaging\/boxing complete and undamaged. The second was wrapped in bubble wrap, incomplete without fixings and damaged\/cracked in one corner.\r\nHave basically been told by Aqva that I am not entitled to a replacement or a refund and the damaged item was brand new, clearly it wasn\u2019t and is most likely a return by another customer or they are selling secondhand items and at \u00a3300 each and other items on the same order totalling \u00a31000 I expect a fair service.\r\nI contacted Duravit directly and they confirmed that Aqva are not an official Duravit reseller so be warned, you may receive damaged or secondhand goods from these charlatans and you will have no recourse whatsoever.\r\nTrading Standards have been notified as Aqva\u2019s actions breach UK Online Trading law."

"Never buy from this company!!!\r\nBought two Duravit basins, one came in it\u2019s correct packaging\/boxing complete and undamaged. The second was wrapped in bubble wrap, incomplete without fixings and damaged\/cracked in one corner.\r\nHave basically been told by Aqva that I am not entitled to a replacement or a refund and the damaged item was brand new, clearly it wasn\u2019t and is most likely a return by another customer or they are selling secondhand items and at \u00a3300 each and other items on the same order totalling \u00a31000 I expect a fair service.\r\nI contacted Duravit directly and they confirmed that Aqva are not an official Duravit reseller so be warned, you may receive damaged or secondhand goods from these charlatans and you will have no recourse whatsoever.\r\nTrading Standards have been notified as Aqva\u2019s actions breach UK Online Trading law."

"I ordered a kaldewai saniform bath for \u00a3291. Aqva delivered an unpackaged Europa worth half the price which had clearly been returned before by someone else. Their support line were very poor, they ignored my emails and failed to collect the item until I sent them a registered letter requesting a full refund under consumer law, which you can do within 1 month of delivery. Take my advice and avoid this company."

"Ordered a shower screen which unfortunately we only opened today as we were unable to get a builder. The item was faulty and damaged. Called Aqva and have been told that on their website they \u201ckindly\u201d say you have 14 days to return faulty goods. Knowing consumer law and having since speaking to Trading Standards this is NOT applicable. If you wish to receive products from a company which follows UK Trading Laws and non broken products - look elsewhere."

"I placed an order on 29th April ref 331762\r\n\r\nIt was supposed to arrive on 5th May and it didn't.\r\n\r\nI telephoned AQVA to be put through to a call centre. No information could be provided, no manager was available, no tracking number was in their system. I waited for 30 minutes.\r\n\r\nThey advised the company dispatching the goods are looking into it.\r\n\r\nMy request for a contact number for the company and\/or manager were refused.\r\n\r\nI would not recommend this company."