“Where do I start? If you consider 'happy' as having a full service then having to pull out £200 with the RAC to fix issues that ARK had clearly caused but had not brought it to my attention and tried to hide. Then yes, I am extremely happy! With all sarcasm aside. Prices are cheap for a reason. And now these reasons show. I would strongly advise any motorists in the east midlands - Leicestershire area to avoid this garage at all costs, or that is exactly what they will do. Cost. You a fortune.
In detail: Shortly after having my car back from it's service, my engine management light started to show as my car began to judder and slow with no acceleration. Having to call the RAC out to assist, as the onboard computer showed no issue, however the very experienced and helpful mechanic from the RAC was determined to find the problem. Simply opening the hood of the car, and a quick 'attempt' to remove the ignition coil strip, he knew straight away. The coil had to be forced out of it's slot (which shouldn't be the case) and after it was removed, the problem was easily visible. The coil simply fell apart into multiple parts with other pieces of the coil still wedged inside the engine. The RAC mechanic explained that this had been removed, broken and put back to cover it up. On further inspection, the full service check from ARK specifically noted 'Spark Plugs to be checked every 40,000 miles'. And my car at the time of service had done 45,000. Great, they should be fine then? Nope. After the mechanic began to remove the spark plugs, rust, and none existent electrodes clearly showed the date of the plugs. They were far from new, or replaced.
Long story short. Don't use a cheap garage. I did, and I paid. From now on I will go to recommended garages and verified garages who will get the job done right. ARK, you don't fit into this category. So thank you very much.
Displeased Custommer”
