Arrowxl Reviews

“ Anyone in there right mind stay away let down from start to finish delivery driver the rudest person on the plant phone up and spoke to three members of there customer service team one to change address as house number wrong two days later still tried to deliver to wrong address although the driver would have driven past me didn't even deliver to that address I could of walked 100 meters up the road to collect driver didn't even unload took it upon himself to not unload and take back to depo left with out a sofa for my new address for 12 days and counting what a joke ”

“ All day waiting my delivery at home and immediately received your order is delivered and electronic signature taken.. Such a liar company never see in my life ”

“ WhatsApp and Online chat available. Wanted to inform them I won't be in for the proposed delivery slot. Waited for well over an hour on both. Eventually an 'advisor' joined the online chat, asking for further information. Because I didn't respond within 3 minutes, they closed the chat. Still waiting for a response from the WhatsApp message. Any day now..... ”

“ AVOID AT ALL COSTS, was meant to be receiving a delivery between 1400 1600, not one bit of attempt to deliver the item and then went on to lie saying I had changed the date, havnt been able to get in touch with anyone at the company to change the date if I wanted to! DO NOT USE THIS SERVICE ”

“ ad… It was the worst experience I ever had with delivery company and the customer service. Coming whenever they want, no one call me to inform about schedule changes, according to map they were at absolutely different place. After 5 days I received my parcels wet and damaged. Customer service replies with one sentence after hour or two. And the end they apologies but there is nothing they can do. ”

“ Awful company, ordered an American fridge freezer. They gave me a 3 hour delivery window. In that window I got a message to say they couldn’t deliver it because it was too heavy even though it was on the lorry already and only 5 minutes away. Messed me around and my day ruined taking time off work to make sure I’m home. Do not use this company ”

“ First delivery attempt was (sorta) my bad I will admit. ”

“ Awful awful company. My first order worh Studio took 5 weeks until they finally admitted it was lost. Studio the resent the items and on the day of delivery the drivers says the parcel isn't on the van. 5 hours later they update the tracking to say it was delivered with an electronic signature all lies I've never come across a company like them these companies need to stop using them ”

“ If I could give 0 stars I would. Twice I have booked a delivery with them, twice I have had to take a holiday from work and twice Arrowxl have moved my delivery to the following day. Wouldn't trust them to deliver a local takeaway, never mind being a shipping company. ”

“ I ordered a bed on 6th Aug from Very said it would be delivered 12Aug between 1400-1700 got message at 12:30 saying sorry we missed you told to rebook delivery I was in nobody even tried to visit said they left card that’s a lie. I live in sheltered housing and they have to come through security doors near office to get to my address rescheduled now for Friday 15th Aug let’s see if they deliver then ”