Arrowxl Reviews

“ Instead of addressing the crew’s unacceptable actions, I’ve been told that my order is canceled and that they are in the process of returning the washing machine to the retailer for a refund. ”

“ ordered treadmill and amazon chose Arrowxl, they changed delivery day pushing delivery out to a week and then on delivery day pushed a week back again, contacted amazon, they say they are helpless and asking me to wait for Arrowxl to deliver and then refuse to get a refund. it's 600 pounds item locked with amazon and with a horrible service from Arrowxl. ”

“ I’ve got a refund from VERY and am going to order from a different company but will check first that they don’t use AXL. ”

“ They are claiming I cannot get a refund through them and to go through debenhams, which wouldn't be an issue if I had an item to return, which I don't because no one turned up to deliver it. ”

“ I'm at a point of requesting a refund to buy from a different retailer that has nothing to do with this service. ”

“ Had no choice to cancel and have luckily been offered a refund from Amazon. ”

“ Had a full refund. ”

“ Amazon use this company and I have learnt my lesson. AVOID AT ALL COST. Will never order again from amazon due to them using a delivery company such as this one. Who knows when my refund of several hundred pounds will be processed. Bought the TV from Currys in the end. ”

“ Next day called Arrow XL, Stayed on phone for 20 minutes then call handler cut me off, opened a WhatsApp chat, they claimed TV was sent to the wrong depot, so would take another week to get it, so I cancelled my order and had a refund from Amazon. ”

“ I've been waiting for a new fridge freezer since 08.09.23, no updates on delivery, I received a message on the day at 16.45 to say it wasn't arriving. Still no updates as yet, Amazon will not refund until after the 15.09.23. Tracking hasn't been up dated. Useless company!!!!! ”