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Arrowxl Reviews

1.3 Rating 443 Reviews
F
Happiness Grade
F

Refund - Difficult

16.67%
Industry Average
I phoned the supplier to cancel the order for a refund and bought elsewhere.
posted 2 months ago - Anonymous
Trying to get a refund doesnt work as they are only couriers and you then have to argue your case with the retailer.
posted 2 months ago - Anonymous
Eventually had to get a full refund for my product as appliance direct will only use this company to deliver to my address.
posted 2 months ago - Daniel
I’d give no stars absolutely disgusting company don’t know how company’s are using these absolutely useless can’t get in touch with no one said they’ve tried to deliver left no card I rebooked and they’ve just cancelled just about to ring for a refund from very
posted 3 months ago - Anonymous
I eventually managed to cancel my order and got a refund.
posted 3 months ago - Patsy
Phoned customer services to ask when they would be back to collect discarded item which I paid for to be taken away and they advised this would not be happening, requested my £35 refund for non collection and again advised this would not be happening, AVOID AVOID AVOID, just look at all the terrible reviews previously from other customer.
posted 6 months ago - Anonymous
Instead of addressing the crew’s unacceptable actions, I’ve been told that my order is canceled and that they are in the process of returning the washing machine to the retailer for a refund.
posted 11 months ago - Anonymous
ordered treadmill and amazon chose Arrowxl, they changed delivery day pushing delivery out to a week and then on delivery day pushed a week back again, contacted amazon, they say they are helpless and asking me to wait for Arrowxl to deliver and then refuse to get a refund. it's 600 pounds item locked with amazon and with a horrible service from Arrowxl.
posted 1 year ago - Anonymous
I’ve got a refund from VERY and am going to order from a different company but will check first that they don’t use AXL.
posted 1 year ago - Anonymous
They are claiming I cannot get a refund through them and to go through debenhams, which wouldn't be an issue if I had an item to return, which I don't because no one turned up to deliver it.
posted 1 year ago - Anonymous