“If I could give them a zero star I would. I bought a bed frame from Ashley furniture with an extended warranty. A bolt on the bed broke from me sleeping on it. So, I contacted customer support got an overly short answer of "call these guys." I did and "those guys", their warranty department, told me that they do not warranty their furniture for defects and that there was nothing they could do. After complaining on Google, the company reached out and offered to sell me a replacement part. Begrudgingly, I agreed to hear them out and see what a replacement would cost but then they never got back to me. Once this place has your money, they do nothing to help you out. AVOID THEM!”
“UPDATED:
I ordered a full bedroom set, including the mattress, from Ashley Furniture in the beginning of February. I had a great and positive in-store experience dealing with Megyn. However, once the ordered was placed and delivery set, things went downhill.
They could not complete the set up because the store messed up and did not order one of the parts. Now I am stuck with a half put together bedroom, and am sleeping on a mattress on the floor. I have four things to point out with my situation.
1.) The fact that I had to go INTO the store to fix a mistake that shouldn’t have been made in the first place is beyond ridiculous. I called several different numbers over the span of an hour and a half, left two voicemails, got hung up on, and when the call was answered, they just told me they couldn’t help and couldn’t transfer me to someone who could.
2.) It took y’all TWO DAYS to respond to this message. That’s ridiculous. Customer service is very obviously not a priority for this company, and you can be sure I will spread the word on this to anyone who will listen.
3.) When I went to the store to get the problem solved, the manager did the EXACT SAME THING that I had been trying to do, but for SOME reason it worked for her. That is an unnecessary headache on my part.
4.) When the problem was supposedly solved, I was told I would be called the next day to schedule a delivery date and time for the part I should’ve already received, and if they didn’t call, they gave me a number to contact them. When they (not surprisingly) did not call, I called the number and got told that the manager never completed the order for the part and I would have to call the store to get it fixed. I politely informed the lady on the phone that this would not be possible because anytime I had tried to call the store, I got sent to voicemail. She then put me on hold to call, and after she got in touch with the store in question, she told me they would call back when the problem was resolved. I received a call 30 minutes later to inform me that I already had a delivery date and time schedule, but apparently no one thought to inform me of it. That’s ridiculous.
I now have to sleep on a mattress on the floor for two weeks because of THE STORE’S mistake. I will never be dealing with any branch of Ashley furniture again.
The store in question is located off 410 in San Antonio, Texas.”
“The furniture was fine and buying it in the store was fine. The problems I have are with the customer service receiving the furniture which most was damaged or missing hardware. Then months later I finally get an appointment to put the furniture together. Disappointing. Even when I asked if I could verify the number on file, I got snubbed out and told it was right. Much later I find out it was in fact wrong.”
