ASTR The Label Reviews

Name: ASTR The Label
Address: 1915 Violet St., Los Angeles
Rating: 1.00

1.0 Rating 1 Reviews

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1.0

Based on 1 reviews

Customer Service
Communication Channels	Email

Visit Website

Phone:

833 522 2787

Email:

michael@astrthelabel.com

Location:

1915 Violet St.
Los Angeles
90021

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Anonymous

Anonymous // 01/01/2019

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“Worst Customer Service Experience I've EVER Had! DO NOT BUY FROM ASTR'S FACEBOOK SHOP! I purchased a dress from ASTR for my sister's wedding through Facebook, as they were offering a coupon. I wound up exchanging the dress once and then ultimately returning it as neither size fit right. Instead of giving me my money back, they gave me store credit, despite sending the dress back well within the 28-day period stated on their website. I tried contacting them via email and never received a response. I sent two messages through their website contact form, and still nothing. I called them and the customer service representative I spoke to said I would receive a refund and email confirming it by that Monday. Neither the refund or email came. I then received an email response from one of the forms I had filled out and a new customer service representative seemed confused about how to issue a refund since it was a Facebook shop order and said he would work on it. I also contacted Facebook's customer service for the shop and after several weeks of talking in circles with a bot I gave up trying to get in touch with a human. After dealing with all of this for over a month, I received this useless message from ASTR: "Due to a system error with our integrated Facebook platform, I am unable to process the refund to the original payment." Now I'm out $170 because their customer service team doesn't know how to do their job. Never shopping there again.”

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Posted 2 years ago

ASTR The Label is rated 1.0 based on 1 reviews