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Asurion Reviews

1.2 Rating 371 Reviews
F
Happiness Grade
F

Delivery - Slow

0.00%
Industry Average
We inquired if the at home technician service would be provided and was informed that the since the phone was mailed that the the in-home service would not be available and was only available for same or next day delivery.
posted 3 weeks ago - Anonymous
So a phone that I ordered same day delivery on 9/10 is now being delivered on 9/13.
posted 1 year ago - TJ
Asurion decide to replace my phone. They promised same day delivery. Phone did not came. Called them next day, agent says o, UPS is delaying your order, will get it tomarrow. Asced UPS and they never had my order. Do not trust Asurion. Scamers.
posted 1 year ago - Anatoliy Chipak
I select the TV I want, but, I get a message "Delivery options can't be displayed now, try again later".
posted 1 year ago - David W. Murphy
I paid the deductible and filed a claim for same day delivery which comes with a technician so I thought! The tech was rude I called and was hung up on.
posted 1 year ago - Anonymous
After being on hold for hours and hours and constantly communicating with the representatives, they finally said that my replacement device was out for delivery.
posted 1 year ago - Anonymous
My phone was promised for same day delivery.
posted 1 year ago - Tanda
Have a appointment with my daughter at 6 pm and as soon as I'm there around 6pm I get a call of someone at my home for delivery.
posted 2 years ago - Jason F
They use the worst carrier for shipping. They have the worst nonchalant employees. If the UPS carrier makes a mistake, you're forced to provide another address for delivery. One department always contradicts another. You have this stupid lenghthy process. Nothing has been smooth with this company ever.
posted 3 years ago - Anonymous