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Asurion Reviews

1.2 Rating 351 Reviews
B
Happiness Grade
B

Customer Service - Good

77.25%
Industry Average
I was on call with a very nice gentleman named Jeremy from Asurion in York, PA and he was incredibly helpful and easy to talk to. He went above and beyond in helping me find and get a solution for my phone problem. I promised to answer the questionnaire at the end of the call, but it cut me off before I could leave a glowing review. I hope this reaches him and his office, his service was 11/10, absolutely top tier! Very grateful for his help and patience while repeating information whilst I was so frazzled!!
posted 2 days ago - Thora Shepard
Shout out to Anna one of the people that I had called and she was probably the most helpful person I’d ever had simply because when I was working with uBreakiFix they had given me the worst service I’ve ever had anywhere. And so for her to give me more information that was so much more helpful. It was phenomenal to feel so relieved.
posted 4 weeks ago - Lily
I had a lovely costumer service Rep named Leo that was on the line with me for over an hour patiently helping me setting up my new phone after my other was stolen.
posted 1 month ago - Mandy Wilcox
The service was fast a quick, definitely will be going back if I need my phone fixed. Forbid I ever have to. Lol
posted 5 months ago - Khazi
First time I’ve ever signed up or use this service before, but I figured I would give it a shot and the product I had a problem was was my brand new HP printer after one day I could not get it to connect to the Internet.
posted 7 months ago - Country Cuts
I have an old Pixel 2 phone a friend needed to use after losing his; I took it to Asurion in Arlington and in less than 30 minutes it was reset & ready to use. Excellent service! I always take my phone issues to Asurion and they always fix my issues!! Excellent!!
posted 1 year ago - Jan