Munster Tyres Reviews

Name: Munster Tyres
Rating: 4.81

4.8 Rating 85 Reviews

95 %

of reviewers recommend Munster Tyres

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4.8

Based on 85 reviews


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020 3124 1874

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munstertyres@reviews.adtrak.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my Fiat in there as could detect a burning smell and thought it might be brake pads. Very chatty and friendly and told us that he would get it in the ramp and give me a call back with prognosis. Had s call back three hours later and was told that it wasn’t the brakes, but that a piece of plastic had been lodged on the exhaust pipe which was giving off the smell. But rather than calling ahead, they went ahead and fixed it and charged me for 2.5 hours at £69.50+VAT -total bill £208. No parts. Just labour costs for cleaning the outside of the exhaust pipe. It’s just disappointing that they take advantage of these situations. At no point were we told that there was going to be an inspection charge and nor was it agreed at any point that they could proceed without our authority. But what do you do when you’re given these set of circumstances? I just feel so sad and it’s like being mugged - only by a ‘legitimate’ business. Would not recommend this business.”

Helpful Report

Posted 5 years ago

Sorry to hear about your experience, if you’d like to get in touch with one of our team members to discuss this issue further, please call us on 020 3124 1874 or email sales@munstertyres.com

Posted 5 years ago

“I went with a problem with my car and I was told that they would put it under a diagnostic test for an hour and then find out the wants wrong and then give you a call to confirm the cost and the duration. No one called me. By 1 o'clock I gave them a call . They said that there is a part need replacement I asked how much would that part cost he said around £60 plus fitting it I asked how much the total he told me I can tell now. And said don't worry we will look after you. And he really did when presented me with 400 + bill after a lot of haggling I paid £260 And was told not to BRI g the car to them again. And guess what 2 days after this the problem I took the car for and paid £260 remain the same. I concluded that this place owners are dishonest and opportunist.”

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Posted 6 years ago

Hello, You came to our garage because you had a problem with your car, we said we would run a diagnostic on it to find out exactly what this was. As you know, we told you that it would cost the same as our hourly rate as we had to leave the machine on for an hour. After discovering the problem we called you and told you that the part you would need would cost you £60 plus the labour for fitting it. This was clearly quoted as 3-4 hours, but as you wanted it done quicker than this, we told you we'd put 2 mechanics on the job. knowing what our hourly labour rate was, you agreed for this to go ahead. The job took the two of our mechanics 4 hours to complete. When arriving to collect the car we gave you your bill, this is when you complained that you didn't have the money to pay for it because you didn't have your credit card or cash to pay for it. As a courtesy we knocked it down to only 1 hrs labour, Munster Tyres took the loss on this repair, which you paid by producing a credit card which you earlier claimed you didn't have. As a result of this, we asked that you do not return to our garage. The problem with your car may have been fixed with the part we replaced and as being the cheapest option, we tried this first, if the problem wasn't solved and came back (as we explained and wrote on your bill) you'd need 2 other parts to stop the problem from persisting. If you would like to discuss this with us further please call us on 020 3124 1875, or email us at sales@munstertyres.com. Regards, Munster Tyres and Servicing

Posted 6 years ago

“I booked a service and was told the price, but when i payed at the end i was charged around £ 50. 00 for VAT. which no one ever mentioned it. Also changed my exhaust but after going home the exhaust was making such a loud noise that i was terrified to drive it as i didn't know what it was. I phoned them up and booked another appointment, a week later that is as it was fully booked. When i show up i was told they could't because they where fully booked (i had booked) and were short of staff due to illness. I also told them to look at some noise coming from the back of the car. At first one of them said they couldn't and/or didn't know what it was, so i was told to wait for one of the other mechanics who originally did the service the previous week. And he said he did it everything is fine...... Complete lie, as i started the noise was still there, done nothing to it. I just gave up and left If you want your car to be destroyed then,,,,,THIS IS THE RIGHT PLACE”

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Posted 7 years ago

“Called to inquire about some winter tyres, the person who answered deemed it fit to laugh patronizongly as if I am an idiot to ask for winter tyres when there I no snow. Need the tyres for a trip to the continent, however, I will get the done elsewhere where they are less smug and more customer friendly.”

Helpful Report

Posted 7 years ago

Munster Tyres is rated 4.8 based on 85 reviews