Audible UK Reviews

Name: Audible UK
Address: Colet Court, 100 Hammersmith Road, London
Rating: 2.33

2.3 Rating 3 Reviews

33 %

of reviewers recommend Audible UK

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0800 496 2455

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Colet Court, 100 Hammersmith Road
London
W6 7JP

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Anonymous

Anonymous // 01/01/2019

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“Subject: Extremely Frustrated with Audible Account Migration – Lost Books and Functionality Dear Audible Support, I have been a loyal Audible customer since 2016. Over the years, I have spent over £4,000 plus and built a library of more than 600 audiobooks. Until recently, I accessed my account using a username sign-in. However, I was recently forced to transition using an Amazon account. This process was incredibly frustrating and time-consuming – I spent over two hours on the phone, speaking with multiple representatives just to complete what should have been a straightforward migration. Now that the switch has been made, I’m extremely disappointed to find that my account data has not transferred correctly: • The Audible app on my phone now shows only 585 books, not the 600+ I had previously. • It incorrectly states I’ve read only 25 books, with 558 listed as "not started" – which is blatantly inaccurate. • I am now unable to track at a glance which books I’ve read or not. At minimum, 27 books appear to be missing. • On the Audible website, I can no longer easily view my full purchase history without scrolling through 585 books. This makes it impossible to tell if I’ve already purchased or listened to a book when browsing for new titles. I have already spoken with Audible support twice, and both times I was told to “wait five days” while the issue is being investigated. That is not an acceptable resolution. I listen to audiobooks daily, and now I can’t identify which titles I own, which I’ve read, or which I’m missing. This forced migration from a username-based sign-in to an Amazon login has been a complete disaster. After nearly a decade as a committed customer, I’m incredibly upset with the poor handling of this transition and the apparent loss of part of my digital library. I expect a prompt and thorough resolution to this issue – including the restoration of my full book library and the ability to track what I’ve listened to accurately. Anything less would be an unacceptable outcome given my long history and significant financial investment with”

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Posted 1 day ago

“Viewing my library A-Z by author used to order by surname - eg Jane Austen came before Anthony Trollope. But after the latest app update, the A-Z ordering works on the whole name and Anthony Trollope comes before Jane Austen. This is very annoying. Please change it back!”

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Posted 5 months ago

“I have been a member now for many years, it is an excellent service allowing me to treat myself to new books regularly, great choice, customers reviews good or bad are very informative, they have a very good help service that I have used a couple of times that were very helpful and resolved my issue quickly. Here's to many more great listens thank you j”

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Posted 6 years ago

Audible UK is rated 2.3 based on 3 reviews