Australian Direct Reviews

4.9 Rating 6,336 Reviews
A
Happiness Grade
A

Customer Service - Good

99.19%
Industry Average
Quality gear and even better service. Had some questions about my item and I received fast and detailed answers. Thanks guys couldn't ask for better service!!
posted 2 years ago - Brendan
My last few experiences buying from Australian Direct have been excellent. The customer service is brilliant and I love the fact that there is now a showroom and the ability to pick up, saving the costs of postage as I am local.
posted 2 years ago - Will
I purchased the 75l dual zone fridge with slide plus 170ah battery and slim line tray with wiring kit and charger, I’ve waited to do the review after having used it for nearly 12 months I can safely say I’m very impressed with it all! Quality gear and great price backed with a good warranty (the battery was damaged in transit and replaced under warranty) after sales service is great and the YouTube vids on the products helps understand things in more detail rather than just reading instructions
posted 2 years ago - Darren Robinson
5 star products and customer service was outstanding.
posted 2 years ago - Brenden K
I attended the store and picked up a 75Lt Dual zone fridge. Impressed with the friendly and knowledgeable service. Fridge hasn’t missed a beat and I would highly recommend purchasing one to anyone that will listen. Awesome products !
posted 2 years ago - Nigel
Great products, wonderful customer service.
posted 2 years ago - Alan
No hassle, no disclaimers, just plain good old fashioned service.
posted 2 years ago - Alan.
Excellent service. Great advice.
posted 2 years ago - Craig
I am Extremely happy with the service and advice from the team at Australian Direct I purchased a fridge / freezer 75Lt a kick ass battery and electrical equipment to suit and couldn’t be happier with its performance. I’ve Just returned from four weeks in Cape York and it never let us down.
posted 2 years ago - Terry Broadway
Place an order receive confirmation order had bee place cool. Then didn't receive any shipment movent updates in 6 days. Called customer service answered straight away I explained my concerns old mate was onto called me back within 3-hour update shipping all sorted item arrived next day happy days. Thanks for the great service and recovery sometimes we all have hiccups. Will be getting some more gear soon Cheeeers.
posted 2 years ago - Grog