The Australian Eucalyptus Oil Company Reviews

Name: The Australian Eucalyptus Oil Company
Address: 29, Bath Lane, Bendigo
Rating: 4.88

4.9 Rating 2,521 Reviews

97 %

of reviewers recommend The Australian Eucalyptus Oil Company

4.9

Based on 2,521 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the hand wash. Eucalyptus concentrate and spray smell offensive sorry to say. I wasted $180 Doesn’t smell like any eucalyptus I have smelled before think there is something wrong.”

Helpful Report

Posted 2 years ago

“Love the products but not interested in shopping in store at the bath lane store.”

Helpful Report

Posted 2 years ago

“I love these products and order them regularly. The only issue I have is the delivery company. I have tracked the order I placed on 29 July and have now been informed (following my complaint) that the order has been damaged in transit and I am to contact The Australian Eucalyptus Oil Company myself. This is very tiresome.”

Helpful Report

Posted 2 years ago

“Didn’t get my 20% discount”

Helpful Report

Posted 3 years ago

“Delivery of item seems to be quite slow can’t review product as I haven’t yet received it”

Helpful Report

Posted 3 years ago

“Took 2 tries to actually send what I ordered. First delivery was not what I ordered, and keep asking me for a review is stupid when they couldn’t get my order right”

Helpful Report

Posted 3 years ago

“The oils smell delightful, however the dropper lid on one of my bottles came broken so I am unable to use it.”

Helpful Report

Posted 3 years ago

I'm so sorry about that Tricia. We will send one out as soon as possible.

Posted 3 years ago

“Did not send what I ordered the stainless steel cleaner”

Helpful Report

Posted 3 years ago

I am so sorry about that Leonie. As discussed on social media, we are sorry for the mix up. A Stainless Steel Cleaner is already on it's way.

Posted 3 years ago

“The scent of the hand wash is lovely. The pump top breaking immediately upon opening was not so lovely. Now I’ve got a full bottle of hand wash that is very difficult to use.”

Helpful Report

Posted 3 years ago

So sorry about this Barbara. We should have one on the way for you.

Posted 3 years ago

“To order products is easy but I am still waiting for arrival of my product was at the latest 30th March .”

Helpful Report

Posted 3 years ago

“Products ordered 17/2 not arrived as yet Once they arrive I will consider writing a review”

Helpful Report

Posted 3 years ago

“Haven't recieved my goods yet”

Helpful Report

Posted 3 years ago

You should have received a phone call and an email Cheryl with an update. Our customer service ladies are reviewing all order deliveries during these uncertain covid times.

Posted 3 years ago

“Delivery of the product is disappointing, the parcel was just dumped over the front fence.”

Helpful Report

Posted 3 years ago

I'm so sorry about this. Send us an email or a message on Facebook and we will try to make it up to you.

Posted 3 years ago

“I'm sure the company is good, in fact I know it is, but I'm totally disappointed that they have changed from glass to plastic bottles. The eucalyptus oil doesn't even smell the same! I was buying from this company, simply because they were bottling in glass!”

Helpful Report

Posted 3 years ago

So sorry you feel this way Ellen. We would love to put everything in glass to but our supplier went from a minimum order of 500 glass bottles to 72000 overnight. We simply can't afford it unfortunately.

Posted 3 years ago

“Love your products but still waiting for my purchase to arrive.”

Helpful Report

Posted 3 years ago

“No issues with the products, I love them and am a repeat customer. The courier service is woefully slow, but with Covid it is diabolically slow! I honestly think a pack donkey could have got my parcel to me faster. Sadly if the delivery times don’t improve I will have to consider shopping elsewhere.”

Helpful Report

Posted 3 years ago

The Australian Eucalyptus Oil Company is rated 4.9 based on 2,521 reviews