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Auto Europe Reviews

1.2 Rating 161 Reviews
F
Happiness Grade
F

Refund - Difficult

29.41%
Industry Average
Auto Europe refused to refund the payment, claiming I was responsible for personally reporting the delay.
posted 1 week ago - Sergiy Volchenkov
They further questioned if I was would receive a refund.
posted 2 weeks ago - Steve H
We had a terrible experience with autoeurope. It turned out that we could not use the paid voucher and ended up paying double for the car rental. Customer support is very poor, they do not respond to written complaints and do not take into account the facts. We would not recommend using the autoeuropa service to anyone, a much better option is to directly arrange the car rental without an intermediary on site. Also, we didnt get no refund.
posted 2 months ago - Dux
They hid behind their terms and conditions and refused to offer a refund, even though their lack of transparency caused this whole ordeal.
posted 7 months ago - Dani
Don't ever buy online before you got the keys cars it a scam and there is no refund
posted 10 months ago - Almokhtar
Instead of addressing the situation or offering a refund for the service I was denied, they simply reiterated their terms, despite the fact that my license met their stated requirements.
posted 11 months ago - Anonymous
Further more we would recieve a refund in 7 to 10 business days.
posted 1 year ago - Nathan
Now they have said a bunch of lies that we were late, when we weren't, and they are not going to provide a refund.
posted 1 year ago - Anonymous
Soon AutoEurope supported my claim for a refund, calling it a "Fleet Failure", but - surprisingly - in the end (after many mails) notified me they couldn't help me.
posted 1 year ago - Arthur Van Den Elzen
I then asked for a refund and was told I could not have one and the best thing was to hope I had travel insurance.
posted 1 year ago - Anonymous