“Been waiting almost 2 weeks on a warranty issue. They say they are waiting for the manufacturer to contact them. I called the manufacturer, told them the issue, ordered the part and already received it. Terrible customer service from Auto Tool World! Will not order here again.”
“I purchased an item that was supposed to be in stock March 2026.
That item shipped May 1, 2026 from Atlanta with No Address, just my phone number, and my town. The package was returned and shipped out again four times, I received it 6/1
Auto Tool World never returned my calls, and only answered my emails late in the afternoon, and after business hours. The problem wasn’t corrected until I contacted the shipper.”
“Order a scantool 3 weeks ago, item backordered, i have called and emailed a handful of times with 0 response, i just want my money back so i can buy the scan tool i needed 2 weeks ago…”
“they do not ship ! no one will answer the phone! do not order they do not have your supplys . they will tell you it shiped but it realy has not will never use this place again! just want my money back”
“Ordered a tool for a customer on April 17,2026, today is May 8,2026 still have not received the tool and cannot get anyone at Auto Tool World to give me a solid answer on when I will receive this tool. I have customers waiting and getting very upset! The last they said to me was it should ship within 8 days and as soon as they get a tracking number they will get it to me , that was over a week ago. I have spoken to 3 different people who all gave me a completely different story! Here it is almost a month after the date of order and and cannnot even get a logical explanation! I truly believe I should be given atleast a discount credited back to my account. being that I am loosing money by not having the tool and possibly customers! This is very unprofessional and to say the least down right disrespectful!”
“I ordered a drilling jig from these brain donors. Over two weeks later. The part was still not shipped. I reached out to them via phone calls and email. All I got back was an email stating "we're looking into it".
They have no communication skills whatsoever.
Nothing, no part, no direct communication, no returned phone call.
Nothing aggravates me more than poor communication.
If a business can't communicate with customers, that's plain pathetic.
I canceled my order.
Will never do business with these idiots again.”
“Would not recommend this seller. Item was shipped without correct unit designation so delivery couldn't be completed, seller shipped w/restrictions that item couldn't be picked up in person after failed delivery attempts; seller has yet to answer any phone calls; and two days after a delayed response of "we are working on it," (which would be one quick call to FedEx) there's no change in shipping status. This appears to be a home-based business located in the suburbs, likely a one-person operation. Would not trust.”
“Ordered 3M blue fine line tape and paint filters. received a generic fine line tape and they forgot the paint filters what a joke never order here again.”
“I am truly impressed with the outstanding services provided by Robinson and team. Their team is professional, responsive, and highly knowledgeable, delivering exceptional results with every project. The platform is user-friendly, efficient, and designed to simplify complex processes, making business management so much easier. What stands out most is their commitment to quality and customer satisfaction — they go above and beyond to ensure every client’s needs are met. Communication is clear, timely, and transparent, which builds great trust. I highly recommend Robinson to anyone seeking reliable, innovative, and result-driven business solutions. Excellent work and great experience overall”
“I ordered a 15mm wrench and a 10mm wrench and paid for them on 10/9/25. I received the 15mm wrench only. After 2 weeks of calling and emailing, I got an email on 10-25-25 stating my wrench would ship the at the end of the next week. Now here we are 2.5 months later, so over 3 months total and I still don't have my wrench that I've paid for. You never answer the phone, no updates, no communication. I am sorry I did business with your company. I own several auto body collision centers and placed this small order as a test run for a lot of tools and equipment for my locations. I'm glad I found out how you do business now. My order number is 5429116. I will give it one more day before I blow your company up online. Nice store out of your garage. What a joke.”
“Would give a negative review if I could. Their site says "Price match Guarantee". I sent them a price to match and then they quoted a HIGHER amount that they themselves even had listed on their own site! Then I replied and said never mind as I was able to get it it cheaper through their own website. They said the MFG changed their price, then they went in and CANCELLED my order and told me to place a new one. Now at the higher cost. . . very unprofessional”
