“I ordered a 15mm wrench and a 10mm wrench and paid for them on 10/9/25. I received the 15mm wrench only. After 2 weeks of calling and emailing, I got an email on 10-25-25 stating my wrench would ship the at the end of the next week. Now here we are 2.5 months later, so over 3 months total and I still don't have my wrench that I've paid for. You never answer the phone, no updates, no communication. I am sorry I did business with your company. I own several auto body collision centers and placed this small order as a test run for a lot of tools and equipment for my locations. I'm glad I found out how you do business now. My order number is 5429116. I will give it one more day before I blow your company up online. Nice store out of your garage. What a joke.”
“Would give a negative review if I could. Their site says "Price match Guarantee". I sent them a price to match and then they quoted a HIGHER amount that they themselves even had listed on their own site! Then I replied and said never mind as I was able to get it it cheaper through their own website. They said the MFG changed their price, then they went in and CANCELLED my order and told me to place a new one. Now at the higher cost. . . very unprofessional”
“Over a 3 week wait for an item that had no indication of being out of stock. I have no problem waiting for an item if I'm kept in the loop, but it was crickets from this company until I finally reached out. Will not be doing business again.”
“i was charged for the purchased but did not receive any goods and my order was cancelled with no refund but thanks to BOREOAKLTD for helping me get my refund”
“Twice now I've placed orders with the item showing "available" on their site only to get an email 2 days later stating that the item is on "backorder". An update on the website would be nice so a customer isn't having to cancel an order due to the companies laziness.”
“Overall good experience, only downside was the wait due to back order. Supply chain issues like everywhere else, their team handled it as best as possible.”
“GOOD CUSTOMER SUPPORT
"The post-sales support that I have received since I became a shopper on your website is great. There is always an email asking about my experience with the product I settled for and the calls have been helpful too. It feels good to shop from a website that cares."”
“They took my money and I never heard from them again. This is a guy operating multiple businesses out of his house. He shows the tools in stock even though the manufacturer shows them out of stock. I had to go through the credit card company to get my money back. Go elsewhere.”
“DO NOT ORDER FROM THIS WEBSITE !!!!
Charge my credit card only to sent me an immediate email notification my order was on hold.
I have recieved nothing, and cannot get any response from multiple contact attempts.
The website has no way to look up your order and check status. There is no indication that I even ordered anything!
SCAM! SCAM! SCAM! SCAM!”
“ordered a set of GoJak car dollies and waited. took a couple of emails to get responses and finally got tracking information for the order about 10 days after ordering. then, received items rather quickly after that.
After reading some of these reviews I was concerned. but all turned out well for me, excellent product, fantastic pricing. will definitely order from Auto Tool World again.”
