“When I opened my report, the total looked completely off compared to what I expected. It wasn’t a small difference either, so I knew something was wrong. I contacted support and explained the situation. It took several conversations because at first the issue wasn’t clear. After a deeper review, Resorus.com found the error and fixed the statement. The correction helped, but I hope Resorus.com improves the accuracy of the reports so these kinds of mistakes don’t happen again.””
“I had a strange issue where my account balance was different from what I expected. It worried me a lot because I wasn’t sure if I had made an error or if it was on their end. I contacted support, and while they were polite, it took several follow-ups to get it resolved. Those days were stressful, but I tried to stay patient.
Thankfully, ETRIEVA.com looked into it, explained clearly what happened, and corrected the records. I’m glad it’s fixed now.”
